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Originally Posted by Bean Machine  The only problem I have with my metrocast internet is that I "lose" the signal at least 2 or 3 times a day. I have to turn my modem off then on to reset it. Don't know if that is the modem or the cable doing that. |
Bean, I use to have that issue constantly at my other home... basically my cable ran about 75' from the main trunk to my home. They did run a new line and that improved somewhat... of course they have various contractors working on these issues... I had some good ones and some really worthless ones... but one good one went out of his way... he checked connections and lines going to my main modem in the living room too. It mainly resolved the issue of it going out... so it is most likely on your end. it could be the cable going to your house, or it could be connections and lines inside your house going to your modem. It is very hard to troubleshoot and Metrocast will not help you. All they will see is that you are getting a powerful signal... goodbye! They won't stick around and see that it just simply dies out... If you are sure all your lines and connection within your house are good, you could ask Metrocast to re-run the line from the trunk to your house...