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Originally Posted by AndyMarquisLIVE  I have no complaints with Verizon. $60.00/month for twice as many minutes and text messages than I had with Sprint-Nextel. 
Verizon's prices and bills are reasonable.  |
I'm not saying their service isn't good, I'm saying that they're more interested in their gain than they are for their customer/employee satisfaction no matter what they say in their ads. As a retired 30 year employee, I've seen the politics first hand. I've met with everyone from the lowest management employees to the CEO himself and it's all about the money. When I told them they need to concentrate more on the customer by better training their employees, they said: "if the money is there we will" but they hardly ever find it there anymore. They really do not train their employees like they used to and this hurts customer in many cases. I was a training instructor for 5 years when it was Bell Atlantic and, today, they don't even come close to the kind of training that I used to do back then.
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Originally Posted by Lugnut That's called fulfilling their duty to the shareholders. |
You are absolutely correct! But when their customer base erodes because of unhappiness, there won't be many shareholders left to please. Who'd have ever thought AT&T would have almost disappeared from the planet years ago? Remember what their stocks were worth for a time?