[cattitude (Premo)]

Originally Posted by bcp

I put the Deskjet D1430 on my daughters Vista desktop.
she was trying to print a powerpoint page that she had created for school.
It wouldnt print.
print spooler was stopped and everytime I tried to restart it, it came up with a message that I couldnt start it.

so I moved the printer to my computer, same as hers.

printed out from word and a picture, everything working fine.
then I put her project into my puter, opened up the Power Point, went to print,, nothing.
Tried to open up the printer dialog, but there was no printer showing, clicked on the install printer button, got the message that the spooler was stopped.

once again I go into services,,couldnt restart it. wouldnt let me.

restarted the system, spooler was running as it should be, Word docs, no problem.
so I went into the printer software and told it to print directly to the printer, no spooling.
Opened up power Point, went to print her project, and power point crashed.
did this a few times.

Finally ended up just using the power point viewer and printed from there. No problem.

so, is the problem in the printer drivers (I did reinstall them last night) or is there a problem in the Power Point?

anyone else heard about any compatibility issues with HP printers and some Microsoft products?

Sounds similar to issues I have with my new HP printer. I bought this one and it hung up..kept giving me error messages, would not load paper. I called tech support and after an hour of trying to help me, the tech sent me a new one and told me to return the old one. Now that I have the new one, it is working fine for the most part but will not print from some sites.