| Thank you for all the input. I wasn't really worried about my regular customers but wondering how it will affect my ability to attract new ones. Petco is going to be more convient for some people then coming all the way out to Hollywood. So I am going to change my ad in the phone book a little and focus on the individual attention and no crate drying aspect. And I am going to do something about the website. Most of my customers are repeat business and referrals.
It was sad to read about the dogs dying while being cage dried, I agree that was poor training. Those cage dryers can get hot quickly, you have to be careful even in an open crate with them. If you have a metal grid or tray that the dog is sitting on it can get hot enough to burn them. And a short muzzled dog like a Pug or a Shih Tzu should never, ever go under a crate dryer. If I was looking for a groomer the first question I would ask is if they crate dry the dogs. But very few people ask. I don't care how well you can scissor or how good you equipment is, if the dog is not dried properly it is going to look like crap. I blow dry everybody in the tub and on the table, that is what works best for me. |