Looking at Kennels

[dn0121]

Anyone have experience with farmsteadkennels.com We have a reservation at Indian Bridge, but I came across this while searching for reviews on Indian Bridge.

[slseaweed]

I have used them before and had no problems. I used their luxury suites, though for my two dogs. They are much nicer than the standard "kennel" enclosures. I plan to use them again in October, already have my reservations. Very clean, and the owner is very nice and seems to love animals and enjoy what he is doing.

[Ladybug76]

Originally Posted by dn0121

Anyone have experience with farmsteadkennels.com We have a reservation at Indian Bridge, but I came across this while searching for reviews on Indian Bridge.

I have used Farmstead and another local kennel. I would definitely recommend Farmstead. They were really nice and the dogs were well taken care of.

[thepalechick]

We had a horrible experience at Farmstead Kennels. The staff was very unprofessional and my dogs were not treated as we were told they would be. I left them in a luxury suite and when we picked them up they were in the back on a cold concrete floor with no water. My one dog acquired a limp and no one could tell me how it happened. We had to pay over $200 in vets bills and they never reimbursed us for anything even after numerous emails back and forth. DO NOT USE THEM!!

[kwillia]

Originally Posted by thepalechick

We had a horrible experience at Farmstead Kennels. The staff was very unprofessional and my dogs were not treated as we were told they would be. I left them in a luxury suite and when we picked them up they were in the back on a cold concrete floor with no water. My one dog acquired a limp and no one could tell me how it happened. We had to pay over $200 in vets bills and they never reimbursed us for anything even after numerous emails back and forth. DO NOT USE THEM!!

How long ago? Didn't the recently go under new ownership?

And what did the vet end up saying about your dog's limp? How was the kennel responsible?

[dn0121]

I don't think they had new owners since it was new kennel in Spring this year.

A forum search found that Twisted Ear may know the owner.

[thepalechick]

We boarded our dogs there in April. The facility was pretty new at the time so I'm sure the same people are still running it. The staff and owner were completely unprofessional on all fronts. They did not provide me with a copy of the signed contract, they did not ask about vaccinations, they were never there when we pulled up (having to call people and wait for them after you schedule specific pick-up/drop-off times is not acceptable), they moved my dogs from the luxury suite we paid for to one of the runs in back without asking if that was okay, they couldn't tell me which dog was which, and some of our belongings were missing. On top of that my dogs had no water when we picked them up and my one dog was definitely injured during his stay, they pointed out his injury and then tried to tell me that they noticed nothing out of the ordinary. No one could tell me how it happened. This was very upsetting because my dogs are like my children and I thought that they were on the same page when I left my dogs with them. I spoke with them on the phone and over email after the fact and they refused to reimburse us for anything including the money they owed us because they didn't have change for the cash they required us to pay with. I would never use them again or recommend them to anyone.

[The_Twisted_Ear]

Originally Posted by dn0121

I don't think they had new owners since it was new kennel in Spring this year.

A forum search found that Twisted Ear may know the owner.

I'm not the Owner but know the Owner. After talking to the Owner about thepalechick comments - their are two sides. I would suggest anyone having a concern to contact the Owner to discuss thepalechick's comments. You can contact the Owner on (301-475-2449) if you would like to hear the "other side of the story."

[SouthernMdRocks]

Originally Posted by The_Twisted_Ear

I'm not the Owner but know the Owner. After talking to the Owner about thepalechick comments - their are two sides. I would suggest anyone having a concern to contact the Owner to discuss thepalechick's comments. You can contact the Owner on (301-475-2449) if you would like to hear the "other side of the story."

Grooming and boarding, great prices and care!!!!

[The_Twisted_Ear]

Originally Posted by SouthernMdRocks

Grooming and boarding, great prices and care!!!!

I'll forward your comments to the Owner. Naturally, he feels very bad about thepalechick comments.