dustin
UAIOE
Recently I purchased 4 brake rotors and 2 sets of pads from Active Auto Parts off their website at http://www.autopartsauthority.com their "sister" site is http://www.autopartswarehouse.com Active's website does not display correct information. I found Brembo rotors for sale that don't even exist.
I HIGHLY suggest you do research elsewhere instead of buying parts through these sites. I called them initially when I made the order online and was greeted by a poor rep... who, after I asked him if the Brembo's were in stock, told me that they don't even exist. I told him they were listed on their website as existing. So I proceeded to ask about other brake rotors and he stopped me short and said that whatever it says on the website is correct. DUR! Didn't you just tell me the site was wrong? SO I went ahead and ordered the rotors I would think they might have 2 day shipping
This was all on Monday mind you...
So last night I get home and find a box there. I was like cool! that was fast! So I heave it in the house and open it up, became disgusted at the site of the lack of packaging, no packing slip either, and no brake pads. So I get on their website today to check it out and apparently they dont ship the "performance parts" (the brake pads I ordered were EBCs) 2 day or overnight. only ground.
After getting pizzed off I decided to try to call them for someone to explain further, but apparently their customer service is only available through email. So I sent them this nasty gram:
I HIGHLY suggest you do research elsewhere instead of buying parts through these sites. I called them initially when I made the order online and was greeted by a poor rep... who, after I asked him if the Brembo's were in stock, told me that they don't even exist. I told him they were listed on their website as existing. So I proceeded to ask about other brake rotors and he stopped me short and said that whatever it says on the website is correct. DUR! Didn't you just tell me the site was wrong? SO I went ahead and ordered the rotors I would think they might have 2 day shipping
This was all on Monday mind you...So last night I get home and find a box there. I was like cool! that was fast! So I heave it in the house and open it up, became disgusted at the site of the lack of packaging, no packing slip either, and no brake pads. So I get on their website today to check it out and apparently they dont ship the "performance parts" (the brake pads I ordered were EBCs) 2 day or overnight. only ground.
After getting pizzed off I decided to try to call them for someone to explain further, but apparently their customer service is only available through email. So I sent them this nasty gram:
