.....process needs improvement.

Yesterday, I placed a carry-out order online. It took me about 40 minutes to get to the restaurant from where I was; but when I went to the register to pay for and pick up my order, I was told that my order wasn't noticed, and I had to wait 10 more minutes.

They were not SO busy that there was a valid excuse for my order being missed. So, what's the use of placing online orders?

Yeah, it sounds like I'm b*tching, but I'm just wondering what the process improvemnt should/would be.

Guess they were filling orders at the posted speed limit

Guess they were filling orders at the posted speed limit

But they didn't see MY sign. THAT is the problem.
Well.....it's YOUR metaphor.....

.....process needs improvement.

Yesterday, I placed a carry-out order online. It took me about 40 minutes to get to the restaurant from where I was; but when I went to the register to pay for and pick up my order, I was told that my order wasn't noticed, and I had to wait 10 more minutes.

Would you have preffered that they had filled your order and is sat on a shelf for 30 minutes before you got it?

.....process needs improvement.

Yesterday, I placed a carry-out order online. It took me about 40 minutes to get to the restaurant from where I was; but when I went to the register to pay for and pick up my order, I was told that my order wasn't noticed, and I had to wait 10 more minutes.

They were not SO busy that there was a valid excuse for my order being missed. So, what's the use of placing online orders?

Yeah, it sounds like I'm b*tching, but I'm just wondering what the process improvemnt should/would be.

:confused: 40 minutes is a long time to drive for take out! Why didn't you just drive there to eat in?

:confused: 40 minutes is a long time to drive for take out! Why didn't you just drive there to eat in?

I was on my way home from work; and didn't think it would actually take 40-some-odd minutes to get there; but "235 Raceway" fixed that; but in THIS instance, everybody was flying SUBsonic.
THAT'S why it took 40 minutes; but I eventually got what I wanted, so it worked out.

I had to wait 10 more minutes.

It normally doesn't take 10 minutes to get an order if you simply walk in. Were they packed or something?

Were they packed or something?

No, but with MY luck; had I just walked in; they would have been.