Comcast installed a Netgear wireless modem and the UCB receiver on a computer about 60' away. All went well and both computers connect OK. Then he tried to set up the encryption so only the one computer will have access. At 5 PM he says somebody else with more encryption experience will have to set it up so he left. He said someone will call and set up an appointment, no one did. I give up and call them myself. I hate calling Comcast. After I got past the tech that insisted it couldn't transmit 60', I got a guy that obviously had something else he wanted to do.

Under his direction, I went to the wireless setup page online entered a name for this connection, selected 128 bit encryption and entered "apply". It comes out with a big line of code that I copied down and entered it on the setup page of the remote computer. We restart both computers and give it a try. The remote computer says"no connection available". Mr. personality at Comcast says it's not their problem, it's the encryption card in the remote computer is there anything else I can help you with today sir? Goodbye.

Isn't everything contained in the adapter they supplied for the remote computer? Did I miss a step somewhere?

You could try this:
http://www.microsoft.com/athome/moredone/wirelesssetup.mspx

It starts out with the basics and you might want to skip to the bottom to verify that you are following those steps.

Also try netgears website. They might have the answers there.

I feel your pain.

There's a few things you should do. First, determine what type of wireless network you have. It most likely will be either 802.11b or 802.11g (it could be 802.11 a, but that's much less common). 802.11b and 802.11g are capable of different types of encryption, so knowing which one you're dealing with will help determine how to set things up.

A 60' range is fine with either of these network types. If you have a cordless phone, do not use it while troubleshooting your network because it can cause intereference.

If you don't already have them, get the installation instructions for the exact model Netgear equipment you have. You'll also need the installation instructions for the wireless card in the computer.

Run through the installation instructions yourself step-by-step. I'm thinking the Comcast rep missed something in the setup steps. I hope you didn't pay for the install, because if you did, they should give you your money back.

Not to sidetrack this, but do you really need 128 bit encryption for your home system? You expecting hackers to be sitting on your back deck stealing your nuke plant plans? Every level of encryption and security slows everything down and complicates additions and changes to the system.

If you're just trying to keep the neighbors from riding your internet pipe or casual drive-by hacking, just put up standard security (WEP WMA) and MAC filtering. You'll hear howls of "WEP sucks" or "hacked in seconds", but come on, you're on a home router and you're surfing. Your biggest risk is somebody physically breaking in your house and stealing your PC.

Good info from all......thanks.

If you're just trying to keep the neighbors from riding your internet pipe or casual drive-by hacking, just put up standard security (WEP WMA) and MAC filtering. You'll hear howls of "WEP sucks" or "hacked in seconds", but come on, you're on a home router and you're surfing. Your biggest risk is somebody physically breaking in your house and stealing your PC.


MAC filtering would be good. WEP can be cracked in mintues once enough packets have been captured. Just don't forget to change any admin passwords on your Wireless AP.

Wille what are you trying to do? Encrypt the data wirelessly from the one computer to the wireless router? All you need to do is log into your routers interface over the web and set your wap settings and give it a passphrase. Then go into your wireless network card software on the pc and set the wap and passphrase and you should be connected. Netgear has very easy process steps to follow on their site and also in their packaging with the product.

Wille what are you trying to do? Encrypt the data wirelessly from the one computer to the wireless router? All you need to do is log into your routers interface over the web and set your wap settings and give it a passphrase. Then go into your wireless network card software on the pc and set the wap and passphrase and you should be connected. Netgear has very easy process steps to follow on their site and also in their packaging with the product.
Yes, simple as pie but it doesn't take. I printed out the directions knitten posted and will try it again in the morning.