PDA

View Full Version : Enterprise Car Rental (Waldorf)


SoMdDude
08-29-2009, 02:02 AM
Ok, first off, i had to take my car into the dealership for some work, and they had to keep it overnight, my app was at 1oc wednesday.. they gave me a voucher for 1 free day for a rental.


I get to enterprise and the only thing they have is a doge pickup truck, im like cool cause i hate small compact cars. They take me out to inspect the truck before handing over the keys to me.. the guy took literally 30 seconds to walk around the truck. Then asks me if i want insurance, etc etc... of course i say no, who does??

Anyway...

I drive straight home and park it in my driveway, right up against the garage (it wont fit in the garage) from their place to my house is roughly 7 miles.

They next day, i wake up and dont go anywhere , i took the day off.. but at noon my wife calls and asks if i want to goto lunch with her at Chipotle, i said sure, and hopped in the truck to meet her up there. Distance to Chipotle from my house is about 8 miles. When i get there i decided to park over in the Bed Bath And Beyond parking lot WHERE NO OTHER CARS WERE LOCATED because i know how idiots will ding your doors and dont give a crap anymore.

We finish eating and i head home (again about 8 miles from chipotle) I didnt stop anywhere else along the way home, nor did i go anywhere else besides home and lunch with my wife.

At about 3PM i get a call from the dealership saying my car was finished, so i head back up to Enterprise to turn the truck in and get a ride to pick my car up.

One dude comes out and starts walking around the truck, he gets to the rear bumper and stops.. there is a tiny dent in the middle of the bumper (which is chrome) and about ½ - 3/4 or a inch tall and maybe a quarter of an inch wide and not very deep what so ever. He's like "there isnt anything written down about this being here before you rented the truck yesterday" Im like are you serious? are you trying to say I did this? He got quiet...

We get inside and he says we are going to have to file a claim with your insurance company... I flip out but keep my composure curse word wise.
I could not believe he was serious and said i did not do this, if i had i would admit to it. I then ask to see records of the trucks rental history from the past month, hell i would of even taken the last week, but he says and i quote "we dont keep those records" by the time he finished saying this i was FURIOUS. What the hell do you mean you dont keep these records? i yelled....

He then tries to say that enterprise comes by twice a week and takes those records on mondays and wednesdays.. im like of course they do and rolled my eyes.. then said look, I do have to be somewhere this evening and need to get my car back and get home to get ready.. we need to resolve this asap!!

He goes and talks to his manager and the manager comes over and says that they will not file a claim with my insurance company...and that they will bill me outright for it ... i said dude i dont have $500 left on my credit card, go ahead and try it .. so he does and foc ourse it gets declined... then he asks if i h ave another credit card i could use... im like yep BUT YOU ARE NOT GETTING IT :killingme


What it boils down to is, they are going to just send me a bill.. for $500!!!

How the hell do they know its going to cost $500 to fix it? And why did they change their tune and decide NOT to file a claim with my insurance company after all? Something smells fishy here and i swear on both of my grandmothers graves that i DID NOT cause this damage.

Well luckily my wife is an insurance adjuster, and i called her and told her the WHOLE story.. she couldnt believe it and said they were full of ####.. i went back up there today and took pictures of the bumper.. anyone else ever have this problem with enterprise? specifically the Waldorf location???

I turned to about 5 other people sitting inside the office waiting on a ride or cars and said, you all better look your cars over with a tooth and comb, because they sure as hell dont!! They wouldnt even listen to me when i explained to them my routes and timelines of driving the truck... but what they didnt know was that my wife knows it wont cost them $500 to fix it, she does it for living... and that 3 of her friends were at chipotle when i got there, and they saw where i had parked the truck away from all of the other cars.

I am going to chronologically map out my routes of the roads i took from the time i took the truck off the lot, all the way up until the time i returned the vehicle to them, and i am going to fight this in court when the time comes, i swear to god if it snot one thing, its another.


They said i drove the truck 30 miles, here is the breakdown of where i drove to, and from...according to google maps...


FROM enterprise to my house 8.4 miles
FROM my house to Chipotle 6.8 miles
FROM Chipotle back to my house 6.8 miles
FROM my house back to Enterprise 8.4 miles

That all comes out to 30.4 miles!!! hmmmmm *scratches chin*

I figure with the witnesses that saw where i was parked, that they will not have a case against me in court.. what does everyone else think??
All of this over a dent so small you almost need a magnifying glass to see sheesh!!!

They did say that their loss prevention division will go over records of documented scratches and dings, then come to a conclusion, but i bet they try to stick it to me.. i will NEVER rent a car from those people again for as long as i live!!

If you rent a car from these people.. INSPECT THE CAR YOU ARE RENTING LIKE A CSI DETECTIVE!!

SoMdDude
08-29-2009, 03:26 AM
Wow, after typing "enterprise car rental scams" into google, there are tons of stories similar to mine .. they wont be getting another penny from me thats for sure! In some cases they are billing numerous times for the same dents/scratches!

Oh man i am going to have fun with this when the time comes, they farked with the wrong person! :evil:

Chasey_Lane
08-30-2009, 04:30 PM
INSPECT THE CAR YOU ARE RENTING LIKE A CSI DETECTIVE!!

I inspect every vehicle I rent. I look over the outside and the inside...note any cigarette burns, scratches, dents, dings, loose fabric, broken cup holders, EVERYTHING! Never had a problem returning a vehicle before and hopefully never will. :yay:

Baja28
08-30-2009, 04:49 PM
INSPECT THE CAR YOU ARE RENTING LIKE A CSI DETECTIVE!!
I think if you had done this to begin with, you wouldn't be in this situation.

You criticize them for the 30 second walk around, why didn't you do a through inspection?

JollyRoger
08-30-2009, 05:20 PM
I think if you had done this to begin with, you wouldn't be in this situation.

You criticize them for the 30 second walk around, why didn't you do a through inspection?



This is a union education, Mike will try to assume ignorance only to gain and look intelligent, but he will assume you to be stupid... like he's ever rented a car and thoroughly looked it over. He is only an after factual to make you look less intelligent. I bet he took the keys from the car rental and jump and drove off. But he's still trying to make look stupid. Insecurity is sad!

toppick08
08-30-2009, 05:22 PM
:popcorn:

FromTexas
08-30-2009, 06:33 PM
This is a union education, Mike will try to assume ignorance only to gain and look intelligent, but he will assume you to be stupid... like he's ever rented a car and thoroughly looked it over. He is only an after factual to make you look less intelligent. I bet he took the keys from the car rental and jump and drove off. But he's still trying to make look stupid. Insecurity is sad!

Just because you are a freaking idiot who doesn't think its worth the couple minutes to check over the car you are renting does not mean everyone else is as stupid as you. Also, your statements are hardly coherent. Back on the bottle much?

Baja28
08-30-2009, 06:41 PM
This is a union education, Mike will try to assume ignorance only to gain and look intelligent, but he will assume you to be stupid... like he's ever rented a car and thoroughly looked it over. He is only an after factual to make you look less intelligent. I bet he took the keys from the car rental and jump and drove off. But he's still trying to make look stupid. Insecurity is sad!99 bottles of beer on the wall, 99 bottles of beer, Take 10 down, Tommy sucks them down, 89 bottles of beer on the wall.....
:otter::otter::otter::otter:

JollyRoger
08-30-2009, 07:13 PM
99 bottles of beer on the wall, 99 bottles of beer, Take 10 down, Tommy sucks them down, 89 bottles of beer on the wall.....
:otter::otter::otter::otter:
it's sad thats all you got

I'm laughing

JollyRoger
08-30-2009, 07:18 PM
99 bottles of beer on the wall, 99 bottles of beer, Take 10 down, Tommy sucks them down, 89 bottles of beer on the wall.....
:otter::otter::otter::otter:

BYW ...my beers come in derivatives of 6!

Baja28
08-30-2009, 07:26 PM
it's sad thats all you got I'm laughing
C'mon back to MD and laugh Tommy. You owe lots of people money!! You have lots of warrants!! All public info boy! This is just a few that are on there... :killingme
Complaint No: 001(ARROW FINANCIAL SERVICES, LLC) Vs:(CHAMPAGNE, THOMAS J )
Type: REGULAR CLAIM
Status Date: 06/24/2009Filing Date:03/26/2008Amount $8115.8 Last Activity Date:06/24/2009
Complaint No: 001(CEDAR POINT FEDERAL CREDIT UNION) Vs:(CHAMPAGNE, THOMAS J )
Type: REGULAR CLAIM
Complaint Status: ACTIVE
Status Date: 08/14/2006Filing Date:08/07/2006 Amount$657.88 Last Activity Date:10/11/2006

Charge No: 001Description:BD CHECK/UTTER LESS $100
Statute: CR.8.103.(a)Description:BD CHECK/UTTER LESS $100
Amended Date: CJIS Code:1 1141MO/PLL:Probable Cause:X
Incident Date From: 07/05/2006 To: 07/05/2006
(Each Person related to the case other than the Defendant is shown)
Name:FRITZ, RICHARD D
Connection:COMPLAINANT
Charge: Article:TASec:21Sub-Sec:902Para:A1Code:
Description: (DRIVING,ATTEMPTING TO DRIVE) VEHICLE WHILE UNDER THE INFLUENCE
Location Stopped: RT235 WILDWOOD BLVD CALIFORNIA MD
Contributed to Accident?: NO Personal Injury?: NO
Fine: 0 Related Citation Number: 0EB14943
Vehicle Tag: 993451 State: MD Vehicle Description: 92CHEV
Disposition Information
Plea:
Disposition: FAILURE TO APPEAR

Charge: Article:TASec:13Sub-Sec:401Para:HCode:
Description: DRIVING VEH. ON HWY. WITH SUSPENDED REGISTRATION
Location Stopped: RT235 WILDWOOD BLVD CALIFORNIA MD
Contributed to Accident?: NO Personal Injury?: NO
Fine: 280 Related Citation Number: 0EB14945
Vehicle Tag: 993451 State: MD Vehicle Description: 92CHEV
Disposition Information
Plea:
Disposition: FAILURE TO APPEAR

Baja28
08-30-2009, 07:27 PM
89 bottles of beer on the wall, 89 bottles of beer, Take 10 down, Tommy sucks them down, 79 bottles of beer on the wall.....
:otter::otter::otter::otter:

SoMdDude
08-30-2009, 09:19 PM
I think if you had done this to begin with, you wouldn't be in this situation.

You criticize them for the 30 second walk around, why didn't you do a through inspection?


Well smartass, this was my very first time renting a car, I would of thought a professional company would look over the car better to be honest and didnt think anything of it until after the fact. But thanks for the helpful insight. I did learn my lesson though.



This is a union education, Mike will try to assume ignorance only to gain and look intelligent, but he will assume you to be stupid... like he's ever rented a car and thoroughly looked it over. He is only an after factual to make you look less intelligent. I bet he took the keys from the car rental and jump and drove off. But he's still trying to make look stupid. Insecurity is sad!

Of course, this is the interwebs where everyone thinks they are better or smarter than everyone else while they hide behind their monitor.

toppick08
08-30-2009, 09:27 PM
Well smartass, this was my very first time renting a car, I would of thought a professional company would look over the car better to be honest and didnt think anything of it until after the fact. But thanks for the helpful insight. I did learn my lesson though.





Of course, this is the interwebs where everyone thinks they are better or smarter than everyone else while they hide behind their monitor.

not me, dude..

itsbob
08-30-2009, 09:29 PM
I think if you had done this to begin with, you wouldn't be in this situation.

You criticize them for the 30 second walk around, why didn't you do a through inspection?

I don't know, I never inspect my cars, and have never had an issue.

My keys are waiting for me when I get there, or are in the car waiting for me when I get there.

I hop in, turn the key and go. No fuss, no muss.. I don't talk to anyone at the desk, I don't deal with anyone in the lot, I don't have them escort me to the car for a walk around.. I just drive.

itsbob
08-30-2009, 09:30 PM
BYW ...my beers come in derivatives of 6!

With your record doesn anyone LET you rent a car??

kom526
08-30-2009, 09:31 PM
[/B]

not me, dude..

Haven't seen a monitor tall enough yet...

Baja28
08-31-2009, 11:16 AM
Well smartass, this was my very first time renting a car, I would of thought a professional company would look over the car better to be honest and didnt think anything of it until after the fact. But thanks for the helpful insight. I did learn my lesson though. Better than being a dumbass. Sorry you had this aggravation. You'll get em next time :yay:





Of course, this is the interwebs where everyone thinks they are better or smarter than everyone else while they hide behind their monitor. I never hide. Ask ole JollyRoger where and why he's hiding. Ask why he cries to admin every time public info about him being a wanted felon, hiding from extradition for multiple DUI's, bad checks and defaulted loans. Ask why he doesn't return to MD to face justice. Go ahead, ask him. :killingme

sockgirl77
08-31-2009, 11:22 AM
I think if you had done this to begin with, you wouldn't be in this situation.

You criticize them for the 30 second walk around, why didn't you do a through inspection?

Exactly and ALWAYS get the insurance. You never know what might happen. It's only a few bucks.

Chasey_Lane
08-31-2009, 11:28 AM
Exactly and ALWAYS get the insurance. You never know what might happen. It's only a few bucks.
Why get their insurance?

sockgirl77
08-31-2009, 11:29 AM
Why get their insurance?

For just a few bucks it could save your ass. I have only rented a car twice in my life but I've seen the nightmares others have gone thru.

kwillia
08-31-2009, 11:38 AM
Exactly and ALWAYS get the insurance. You never know what might happen. It's only a few bucks.
Ummmm.... no... it's practically the cost of the actual car rental and is charged daily.

Chasey_Lane
08-31-2009, 11:38 AM
For just a few bucks it could save your ass. I have only rented a car twice in my life but I've seen the nightmares others have gone thru.

I always thought that my auto coverage would apply if I needed it?

SoMDGirl42
08-31-2009, 11:40 AM
Last time I rented from Enterprise, they tried that 30 second inspection crap on me. I was taking the car to FL and back, and knew there were possibilities for bumps, scratches, accidents etc.

I went out, re-inspected the car, made note of all the dings, scratches and dents and made the guy come note them on my contract. I've heard stories of this happening to others as well.

You learned a lesson. A very expensive lesson. We've all been there. :huggy:

kwillia
08-31-2009, 11:41 AM
I always thought that my auto coverage would apply if I needed it?
It does, but if you don't purchase the rental cars insurance and they file a claim against your insurance company, they will charge your insurance company the daily rental cost for that car for each day it is "out of service". If it takes their repair shop three weeks to fix the ding... your insurance will be charged the daily rental cost of that car for each of those days on top of the cost to repair the car.

sockgirl77
08-31-2009, 11:45 AM
Ummmm.... no... it's practically the cost of the actual car rental and is charged daily.

I always thought that my auto coverage would apply if I needed it?

Maybe I'm thinking of the wrong thing then. I can remember paying a few bucks extra for something. :confused:

K_Jo
08-31-2009, 11:47 AM
Maybe I'm thinking of the wrong thing then. I can remember paying a few bucks extra for something. :confused:

Keys? :shrug:

sockgirl77
08-31-2009, 11:48 AM
Keys? :shrug:

No, I believe it came with a key and no extra charge. :lol:

Chasey_Lane
08-31-2009, 11:48 AM
It does, but if you don't purchase the rental cars insurance and they file a claim against your insurance company, they will charge your insurance company the daily rental cost for that car for each day it is "out of service". If it takes their repair shop three weeks to fix the ding... your insurance will be charged the daily rental cost of that car for each of those days on top of the cost to repair the car.

I'm confused. Your first sentence says it will be taken care of, then the rest of your post goes to say you will be charged everything. :confused:

Nickel
08-31-2009, 11:48 AM
Keys? :shrug:
:roflmao:

kwillia
08-31-2009, 11:50 AM
I'm confused. Your first sentence says it will be taken care of, then the rest of your post goes to say you will be charged everything. :confused:

You will be charged everything as in "your insurance company" will be charged everything.

It counts as a claim against you.

Socki... when they say "It only cost $24.95" for the rental insurance do you want it?" make sure you ask is that for the week... and then see if you can keep as straight face when you do the math quickly in your head when they reply, "Oh no... that is a daily charge."

huntr1
08-31-2009, 11:53 AM
Next time, do a walk around of your car. Take pictures with your cell phone, including a shot of your car and the salesman or your car and the front of the location. That way you have documented the condition.

huntr1
08-31-2009, 11:54 AM
Check with your car insurance and credit card companies. A lot of them cover rental car insurance as part of the package.

sockgirl77
08-31-2009, 11:55 AM
You will be charged everything as in "your insurance company" will be charged everything.

It counts as a claim against you.

Socki... when they say "It only cost $24.95" for the rental insurance do you want it?" make sure you ask is that for the week... and then see if you can keep as straight face when you do the math quickly in your head when they reply, "Oh no... that is a daily charge."

I've never had a car more than 2 or 3 days but I know that I would not have paid that much per day. Only thing that I can think of is that I rented a car because someone ran into me. Maybe the other insurance picked it up. I really don't remember. I am going to dig thru the paperwork tonight.

kwillia
08-31-2009, 11:55 AM
I don't know, I never inspect my cars, and have never had an issue.

Yeah, as some people get some strange without using a condom and manage not to pick up a STD. Point?

itsbob
08-31-2009, 12:45 PM
Yeah, as some people get some strange without using a condom and manage not to pick up a STD. Point?

Well, I average 2 or 3 car rentals a month

In the past 6 years have never had an issue, but I never rent from Enterprise and almost solely rent from Avis..

kwillia
08-31-2009, 12:53 PM
Well, I average 2 or 3 car rentals a month

In the past 6 years have never had an issue, but I never rent from Enterprise and almost solely rent from Avis..
Avis gives you a paper that tells you to do a walk-around and note the dings, dents, scuffs etc. and that is given to the exit guy before you leave with the car. He/she signs it and you get a copy to keep. If you pay attention to what you sign each time you rent, you will see you are agreeing that if you did not mark the issue prior to exiting and Avis choses to file a claim to get it fixed upon your return, you are responsible.

As for you never checking and never having a problem, it very well could be that Avis is not in the market to rip off their customers as it appears Enterprise seems to be. Regardless, you do make yourself legally responsible for any/all damage not noted in the walk-around once you leave the lot.

itsbob
08-31-2009, 01:00 PM
Avis gives you a paper that tells you to do a walk-around and note the dings, dents, scuffs etc. and that is given to the exit guy before you leave with the car. He/she signs it and you get a copy to keep. If you pay attention to what you sign each time you rent, you will see you are agreeing that if you did not mark the issue prior to exiting and Avis choses to file a claim to get it fixed upon your return, you are responsible.

As for you never checking and never having a problem, it very well could be that Avis is not in the market to rip off their customers as it appears Enterprise seems to be. Regardless, you do make yourself legally responsible for any/all damage not noted in the walk-around once you leave the lot.


I don't sign anything when I rent, and all I get is a little piece of cardboard that sits in the window with my name on it..

Jes sayin..

kwillia
08-31-2009, 01:01 PM
I don't sign anything when I rent, and all I get is a little piece of cardboard that sits in the window with my name on it..

Jes sayin..

Then you are spezul...:huggy:

itsbob
08-31-2009, 01:05 PM
Then you are spezul...:huggy:

SEE? That's what I've been trying to tell you!!:buddies:

GWguy
08-31-2009, 01:46 PM
I don't sign anything when I rent, and all I get is a little piece of cardboard that sits in the window with my name on it..

Jes sayin..

That's the corporate preferred customer treatment. We get it too. Because our company does such high volume under contract, little things like dings are ignored. However, I STILL do a walk-around each time.

itsbob
08-31-2009, 01:49 PM
That's the corporate preferred customer treatment. We get it too. Because our company does such high volume under contract, little things like dings are ignored. However, I STILL do a walk-around each time.

What?? Are you trying to say I'm not spezul??

:harumpf:

GWguy
08-31-2009, 02:11 PM
What?? Are you trying to say I'm not spezul??

:harumpf:

Not as special as everyone else would think....


BUT a certain few of us know how REALLY special you are... :shortbus:



:lol: :cheers:

Tigerlily
08-31-2009, 07:53 PM
My friend Skip uses rental cars for all of his trips and has a saying for using them. "No curb to steep, no pothole too deep, no gas to cheap, eff it it's a rental" I am sure his line of thinking is because his company is picking up the tab.:lol:

I personally had the same thing happen to me at the Enterprise rental in the Lexington Park in 2006. My car was in the shop and I made a reservation online for 4 days for a compact at a great rate. I declined the insurance as I had full coverage on my vehicle that covered a rental as well. I thought I did a very thorough walk around and I did on the body and interior of the car. I ended up needing to extend the rental for two more days and had to go back in for some unknown reason. When they came out and looked at the car they pulled the same crap with me saying their was a scratch on the plastic painted wheel cover. I never thought to look at the wheel covers the tires were inflated.:ohwell: They told me they were going to file with my insurance company and I knew I had a 250 deductible. I offered to buy a whole new set of plastic wheel cover things which would have been less than 100 bucks even though I knew I has not swiped or rubbed any curb while I had it.

In the end they told me if I upped and got their insurance for the last few days of my rental it would all go away. So they scammed me and in the end it cost me thirty extra bucks but you live and you learn. I will never rent from them again. I love Hertz and Avis they are great. As far as Enterprise goes I rented from them five to six times in the 90's and never had a problem. I think these types of tactics have cropped up in more recent years.

jasonandjen
08-31-2009, 09:25 PM
i used to work at enterprise rental car in waldorf. i was the assistant manager the day the office across from ken dixon opened. i quit after a year of managing, but thats another story.

we used to try to sell the insurance. yes, it benefited our bottom line, but there was also one thing it was good for us. if something happened, we wrote it off as a cost of doing business. we HATED approaching people and collecting deductables. for one thing, if you didn't get a deposit/deductable for the damage on the day they are there, you were NEVER going to get it. thus the urgency to collect first, confirm later.

they do not want to make money on damages to their cars, in fact there are laws that say they cannot. they can get in a butt load of trouble, and if we have relationships with body shops that give us discounts, the exact price we were charged gets charged to the customer responsible for damage. ex. collect $500 for stupid ding in bumper. bumper plus install cost $420, we refund $80 to customer. most damages were over a grand however, you know how body shops are, so we collect deductable, and file claim with insurance for the rest. anyways, loss control often will look through paperwork to see if there were any marks on past 5 rentals, to see if the jerk at the counter (us) missed it. no matter your cocamani story (i didn't mean yours whoever posted it) didn't matter a lick. you're responsible for the car, and even some jerk who went off roading had a story of how well he took care of the car and how little he drove it.

that being said, we would rather have a positive survey than make a couple extra bucks on damages. profits and customer service surveys (esqi) were weighted equally in determining promotions and how well an office was treated for the month after their three month rolling average came out, lol. seriously. all we wanted out of life was to patt a customer on the butt and hope that in the one in ten chance someone called them to see how their experience was, they would say that they were "completely satisfied". they really dont want to stir up trouble on false claims.

anyways, i hope i didn't take an opinion on this issue. i have gotten alot out of these forums, and just wanted to put in my .02. i have not worked there for 7 years now, as i now go to car dealers and do their windshield repairs and so on. in fact once i tried to solicite enterprise's business and it didn't work out. :1bdz: no loyalties, just the facts.

SoMdDude
09-01-2009, 02:20 AM
anyways, loss control often will look through paperwork to see if there were any marks on past 5 rentals, to see if the jerk at the counter (us) missed it. no matter your cocamani story (i didn't mean yours whoever posted it) didn't matter a lick. you're responsible for the car, and even some jerk who went off roading had a story of how well he took care of the car and how little he drove it.



cocamani?? yea whatever, you sound like the manager the day i was in there :geek:

Why dont they keep the rental history in store? When i asked them about that they gave me some BS story about enterprise picking that up that paper work twice a week.. well the guy that rented the truck right before me was less than the day before hand...you mean to tell me they came and took those files from the time i took it, to the time i returned? Sorry thats fishy , i dont care what you say.

Anyway ..a 30 second look over of the truck is sketchy to me.. and from what i have been reading all over the internet, sounds like they practice that, then try and burn the customer.. I've read about numerous attempts by enterprise to collect $ on old damage to vehicles.

Also my wife is an insurance adjuster, and said there is no way a chrome bumper would cost $500 to replace, since it will not have to be painted. She deals with body shops daily. Regardless they are full of crap, and she agrees. I DID NOT cause this damage, and will be fighting it once they try to sue me.

jasonandjen
09-01-2009, 10:39 AM
well i hope you win. if its something the size of a golf ball on the bumper, we often let stuff like that or little scratches go, as long as the car had 10k miles or more. no point in losing the customer for life on something minor.

cocamani (if i spelled it right) was a reference to stories i remember years ago as i worked there. we became hardened to them. if damage had to be collected, we made the decision before we confronted the customer. i made sure to (indicate) that it did not refer to your story. i believe you completely. i'm not on the other side. i just wanted you to know what their point of view might have been.

they have an outside company collect and scan electronicly all the paper invoices for their records. that way they dont have to look through them one by one, they search electronicly (at loss control) for invoice numbers or by stock numbers if they're looking for previous damage on a certain car. im not saying that's right that they couldn't look at it right there at the store. we did it on occasion.

i was always very through walking around a car with a customer. i told them about our damage waiver, then if they declined, i said "no problem, but lets walk around the car to document any damage that might be there. unfortunately its not like your personal car. if you get a star on the windshield, or a scratch or ding in the paint, you can let it go if you choose. however we fix everything, and youre responsible for the car while you have it." sometimes i sold the partial insurance after the walk around just because i made them aware of their responsibility. either way, we got a good walk around of the vehicle. might have been someone who hadn't been taught as well, or had never been through that experience before. once they tick off a customer or two, they learn to do a good walk around.

good luck with the case.

itsbob
09-01-2009, 02:23 PM
Also my wife is an insurance adjuster, and said there is no way a chrome bumper would cost $500 to replace, since it will not have to be painted. She deals with body shops daily. Regardless they are full of crap, and she agrees. I DID NOT cause this damage, and will be fighting it once they try to sue me.

They aren't going to replace the bumper, just charge you for it and continue renting it as is.

A dented bumper isn't worth them taking the car out of rotation.

Besides, a good hammer strike to the back of the bumper will probably take care of it.

SoMdDude
09-01-2009, 03:38 PM
The dent was only maybe ½ an inch tall, and maybe a quarter of an inch wide, not very deep either.. not even golf ball sized , and the bumper was dirty and obviously wasnt fresh. When the guy brought it up i said "you are kidding right? for that small dent?"

Of course they already sent me something in the mail about it... i just laughed and put it aside so i can access the claim # and what not when the time comes.

jasonandjen
09-01-2009, 06:42 PM
sometimes they won't collect very hard, but when the time comes to rent a car again (from enterprise) you'll be blacklisted until its paid.

SoMdDude
09-02-2009, 01:40 AM
sometimes they won't collect very hard, but when the time comes to rent a car again (from enterprise) you'll be blacklisted until its paid.

And you actually think I would rent from them again after this crap? ....NOT! :killingme: I would rather walk 10 miles in the dead of winter than rent from them again!

CalvertNewbie
09-07-2009, 10:20 AM
I worked in insurance claims for 10 years. We dealt with Enterprise on a daily basis but this same issue happens with all rental agencies. What I learned about renting a car is to take my own pics of the rental when I pick it up, then again when I return it. So many people say that they returned the car with no damage, or that the damage was pre-existing when they got the car. I notice that the rental agents always mark on my rental agreement that I work/worked in claims. Wonder why? :shrug: :lol:

SoMdDude
11-02-2009, 05:43 PM
UPDATE


Well still no word from Enterprise on this matter, so i GUESS they wont be trying to take it any further *shrug* which is good of course. I went by there last week and the same truck was sitting there still damaged in the area they claimed that i caused. Crooked crooked people, wonder if they got anyone else for the same damage since?


SEO by vBSEO 3.1.0 ©2007, Crawlability, Inc.