NOT happy with Dell!!!

[RadioPatrol]

Originally Posted by clevalley

Dell is not that bad... on the consumer side the first layer or two of support can be frustrating... on the government side it is not bad - we are spoiled with Gold Support and 4 hour parts and/or tech on our doorstep when something goes wrong.

I love my Dell's!

Unless you get some goat herder on the phone that does not speak very good ingrish .....

Yeah that is nice

..... then billable hrs rebuilding the PC ....

[ItalianScallion (Premo)]

Originally Posted by PsyOps

So, are you happy with Dell again?

Only slightly. I am still dealing with the aftermath of bringing everything up to date.

Originally Posted by RadioPatrol

Unless you get some goat herder on the phone that does not speak very good ingrish .....

Is there any company that has an English speaking tech support?!!! I was really patient with this guy because he knew what he was doing but I wish I had a dollar for each time I had to say: I'm sorry, what did you say? I'm almost sure I was talking to a guy in India.

[clevalley (Premo)]

Originally Posted by RadioPatrol

Unless you get some goat herder on the phone that does not speak very good ingrish .....

I got accidentally routed to what sounded like someone who ran a 7-11 one day... after 10 seconds of his babbling I asked to get transferred back because I could not understand one friggin word they were saying!

After blistering the person who took my call originally (routed me back to call taker) she told me she accidentally pushed me to the top of consumer support, she read the support contract wrong - that was my first and only encounter.

I really do sympathize with the people who have to go this route...

[The_Twisted_Ear (Premo)]

I've been "playing" around with computers since the 70's. One thing I have noticed...many problems revolve around people running AOL. As the years moved on most of the problems are now with people running AOL and McAfee or Norton. Anyone else notice that?

[clevalley (Premo)]

Originally Posted by The_Twisted_Ear

I've been "playing" around with computers since the 70's. One thing I have noticed...many problems revolve around people running AOL. As the years moved on most of the problems are now with people running AOL and McAfee or Norton. Anyone else notice that?

Just AOL in general - AOL use to embed itself REALLY deep in the O/S, now it is not as bad as what it use to be - but still a bit tricky to remove; shows a dialog box to uncheck what you WANT to remove - POS in my opinion...

We use Corporate Symantec AV (10.0.2) and have little issues - but people who load AOL in seems to bring problems on to themselves.

[ItalianScallion (Premo)]

Originally Posted by The_Twisted_Ear

I've been "playing" around with computers since the 70's. One thing I have noticed...many problems revolve around people running AOL. As the years moved on most of the problems are now with people running AOL and McAfee or Norton. Anyone else notice that?

I've seen that too; first hand. I used both Norton & Mcaffee until I couldn't stand them anymore! They would take up sooo much of my boot up time and kept popping up stupid messages at the worst times. When I reloaded my operating system this week, I had to go back and remove the Norton software and it acted like it didn't want me to! That's why I now use AV Grisoft as my antivirus and I use Verizon as my ISP. Grisoft updated every day right at startup and only takes about 45 seconds to do it. Much better than the others.

[The_Twisted_Ear (Premo)]

Originally Posted by clevalley

Just AOL in general - AOL use to embed itself REALLY deep in the O/S, now it is not as bad as what it use to be - but still a bit tricky to remove; shows a dialog box to uncheck what you WANT to remove - POS in my opinion...

We use Corporate Symantec AV (10.0.2) and have little issues - but people who load AOL in seems to bring problems on to themselves.

My sister can't run without AOL. Every week or two she has another problem. I'll clean up her system(s) (remove McAfee and the other crap AOL loads) - turn it over to her and boom - she starts having problems! The only difference is she just has to load up AOL. I finally got her to agree to turn down every damn thing AOL offers her for free. One time (last year) AOL noticed that she wasn't using McAfee and actually disabled Grisoft's Spyware module and loaded up McAfee crap! I know you have to agree but AOL has a way of getting you to say ok (for someone who is not computer literate). I just bought her ZoneAlarmPro and loaded up Grisoft again and life is good. Her system has never run so smooth and fast. I told her NOT to load anything that AOL tries to say she needs - so far, life as been good. Unfortunately, to someone that doesn't know any better - AOL makes it look like your system will die and burn if you don't load their crap. I get a few calls a week now when AOL tries to get her to load up their stuff - I wish AOL would just go belly up!

[The_Twisted_Ear (Premo)]

Originally Posted by ItalianScallion

I've seen that too; first hand. I used both Norton & Mcaffee until I couldn't stand them anymore! They would take up sooo much of my boot up time and kept popping up stupid messages at the worst times. When I reloaded my operating system this week, I had to go back and remove the Norton software and it acted like it didn't want me to! That's why I now use AV Grisoft as my antivirus and I use Verizon as my ISP. Grisoft updated every day right at startup and only takes about 45 seconds to do it. Much better than the others.

My last four systems have been Dell. The first thing I would do is remove all traces of Norton and McAfee. Mind you - it isn't easy the way they load their crap into the system. When you Remove them - you have to know the exact order to remove each module. THEY know exactly what they are doing. For the last 5+ years I've only used ZoneAlarm, Grisoft and CounterSpy and haven't had any problems.

[RadioPatrol]

Originally Posted by clevalley

I really do sympathize with the people who have to go this route...

If you have any intelligence when dealing with your Dell, you will have already run / downloaded and run the 32 bit Diags ..... so when you call TS about a

"Boot Device Not Found"

error you will already have the appropriate Dell Error code and can skip the:

press F2 go into the BIOS, scroll down to Hard Drives .....

where you really need the Drool Proof Paper ....

Dell Business Support is ok, the people are fairly smart .... but for the Dimension and other Consumer PC's .....

you get FRED with a thick Indian Accent ...........

which reminds me I need to contact HP about a 500 Gb external the whines badly after running for a couple of days ....

I do not want to lose 260 Gb of Movies ....

[PsyOps]

Originally Posted by The_Twisted_Ear

My last four systems have been Dell. The first thing I would do is remove all traces of Norton and McAfee. Mind you - it isn't easy the way they load their crap into the system. When you Remove them - you have to know the exact order to remove each module. THEY know exactly what they are doing. For the last 5+ years I've only used ZoneAlarm, Grisoft and CounterSpy and haven't had any problems.

I use NAV Corporate and never a problem.