NOT happy with Dell!!!

[ItalianScallion (Premo)]

I'd appreciate any help with this problem. I bought 2 new Dell laptops about 6months ago, one with windows XP home & one with windows XP Pro. They are the Inspiron E1505 models @ $1,000 each. The one with XP Pro works fine but the one with XP home (at times) won't scroll up or down or left or right. Most times it starts to scroll, then stops & go's and then continues on, but stops & go's again. Dell had me on the phone for 3 hours last week and said that it's an operating system problem and that I need to back up all my "stuff" and reinstall the operating system. They will talk me through it over the phone and there will be no charge but I am **ssed that I have to go through all this with a new computer! Is this really what has to be done? Thanks for any advice on this my friends.

[PsyOps]

Originally Posted by ItalianScallion

I'd appreciate any help with this problem. I bought 2 new Dell laptops about 6months ago, one with windows XP home & one with windows XP Pro. They are the Inspiron E1505 models @ $1,000 each. The one with XP Pro works fine but the one with XP home (at times) won't scroll up or down or left or right. Most times it starts to scroll, then stops & go's and then continues on, but stops & go's again. Dell had me on the phone for 3 hours last week and said that it's an operating system problem and that I need to back up all my "stuff" and reinstall the operating system. They will talk me through it over the phone and there will be no charge but I am **ssed that I have to go through all this with a new computer! Is this really what has to be done? Thanks for any advice on this my friends.

This does sound more like a software problem. Probably a video driver problem or maybe a mouse issue. Try plugging a USB mouse into one of the USB ports to see if that changes anything. Did you install anything after you received the computer? You may want to consider uninstalling it to see if it's causing any conflicts. Did it work when you first got it then quit after doing some web surfing? Have you scanned for malware/spyware/viruses/etc...?

[unixpirate]

Originally Posted by ItalianScallion

I'd appreciate any help with this problem. I bought 2 new Dell laptops about 6months ago, one with windows XP home & one with windows XP Pro. They are the Inspiron E1505 models @ $1,000 each. The one with XP Pro works fine but the one with XP home (at times) won't scroll up or down or left or right. Most times it starts to scroll, then stops & go's and then continues on, but stops & go's again. Dell had me on the phone for 3 hours last week and said that it's an operating system problem and that I need to back up all my "stuff" and reinstall the operating system. They will talk me through it over the phone and there will be no charge but I am **ssed that I have to go through all this with a new computer! Is this really what has to be done? Thanks for any advice on this my friends.

I have the exact laptop and have never had a problem. Sorry can't help ya!

[MSPrincess]

I have never had good luck with Dell...ever. I have worked on the Latitude D600, D620 and D630 and hate 'em all.

[clevalley (Premo)]

huh - owned nothing but Dell's and manage over 300 of them - no real issues...

Are they the same hardware - exact hardware? If so, it is not a driver issue as XP Pro and XP Home is the same engine/kernel and use the same drivers...

I have seen where the OEM load in some models (Optiplex workstations - 2 different models) had quirks when they came in. I reloaded using the disks that came with them and they worked fine after that... it something to do with the HDD's imaged at Dell; once I reloaded they worked fine. I never could isolate the real problem...

[ItalianScallion (Premo)]

Originally Posted by PsyOps

This does sound more like a software problem. Probably a video driver problem or maybe a mouse issue. Try plugging a USB mouse into one of the USB ports to see if that changes anything. Did you install anything after you received the computer? You may want to consider uninstalling it to see if it's causing any conflicts. Did it work when you first got it then quit after doing some web surfing? Have you scanned for malware/spyware/viruses/etc...?

I'll have to find a USB mouse because I don't have one. I scroll with the up & down arrows and the page up & down buttons. Would the mouse affect them? I don't remember when this started. I just know that, as far back as I can remember, it always did it. I have scanned thoroughly for spyware & viruses. I do it 3 times each month and anytime I feel I need to if I visited a strange website. Again, I have no problem with the XP Pro on the other computer, just this one with XP home version. To conserve disc space, once in a great while, I delete all my previous restore points so I only have them back a few months. Thanks PsyOps.

[ItalianScallion (Premo)]

Originally Posted by clevalley

huh - owned nothing but Dell's and manage over 300 of them - no real issues...
Are they the same hardware - exact hardware? If so, it is not a driver issue as XP Pro and XP Home is the same engine/kernel and use the same drivers...
I have seen where the OEM load in some models (Optiplex workstations - 2 different models) had quirks when they came in. I reloaded using the disks that came with them and they worked fine after that... it something to do with the HDD's imaged at Dell; once I reloaded they worked fine. I never could isolate the real problem...

I bought both computers together last June and one is XP Home and one is XP Pro. They want to do a reinstall with mine on Monday. I heard about it working, after a reinstall, from more than one person so it will probably work. I have 2 cd's but they don't look like the Microsoft operating system cd's. One says "reinstallation CD Microsoft Windows XP Home edition service pack 2" and the other says "for reinstalling Dell Inspiron Computer software". I assume the first one is the one to reinstall? Thanks clevalley.

[The_Twisted_Ear (Premo)]

I have always bought Dell's and had no problems. However, I have always made sure all the updates are in place. Have you kept up with your Dell E1505 Updates? If not - before your reinstall - jump over to Drivers & Downloads and perform all the necessary upgrades. With a little luck - one of the upgrades may correct your problem.

[GWguy]

Originally Posted by ItalianScallion

I bought both computers together last June and one is XP Home and one is XP Pro. They want to do a reinstall with mine on Monday. I heard about it working, after a reinstall, from more than one person so it will probably work. I have 2 cd's but they don't look like the Microsoft operating system cd's. One says "reinstallation CD Microsoft Windows XP Home edition service pack 2" and the other says "for reinstalling Dell Inspiron Computer software". I assume the first one is the one to reinstall? Thanks clevalley.

The first disk has XP on it, just in a form that can reload the PC to the way it was shipped. The other disk contains all of the 3rd party software that came on the PC, possibly some optional drivers.

[RadioPatrol]

Originally Posted by clevalley

huh - owned nothing but Dell's and manage over 300 of them - no real issues...

Other than a couple GX 280 Pizza Boxes that lunched Hard Drives, because the machines run hot IMHO .... and one that required a Mobo, Proc, ... Power Supply .... and 2 Hard Drives in 4 different warranty service calls .......... all in 6 months