Windows XP: Service Pack 3

[Major Bawls]

Originally Posted by clevalley

My brother says "Once you go Mac you never go back!"

I heard a nasty rumor... Vista was suppose to be MS's last O/S release for some period of time, but since it did not take off like they thought another is in the works - O/S 2008...

I got this from a reliable source - has anyone else heard this?

Yes MS will be releasing a new OS but certainly not 2008 time frame. Forgot the internal name. Expect further automation from the OS as Vista gets into a bit of...

[The_Twisted_Ear (Premo)]

Originally Posted by The_Twisted_Ear

Downloaded to my desktop (have two systems) and ran - no problems other then it reset a few processes that required ZoneAlarm to acknowledge.

UPDATE: It looks like (both systems) that Service Pack 3 affected my Sunbelt CounterSpy. It can no longer update. It states a Windows script problem. Sunbelt referred me to Microsoft - Microsoft's patch doesn't work on SP3 - so, looks like Sunbelt doesn't care (used them since 2005). Funny thing - having no other problems just the way Sunbelt decided to handle their updates. Lucky for me their subscription renewal was next month. So, I went with Spy Sweeper (rated higher then Sunbelt).

[RadioPatrol]

Originally Posted by The_Twisted_Ear

UPDATE: It looks like (both systems) that Service Pack 3 affected my Sunbelt CounterSpy. It can no longer update. It states a Windows script problem. Sunbelt referred me to Microsoft - Microsoft's patch doesn't work on SP3 - so, looks like Sunbelt doesn't care (used them since 2005). Funny thing - having no other problems just the way Sunbelt decided to handle their updates. Lucky for me their subscription renewal was next month. So, I went with Spy Sweeper (rated higher then Sunbelt).

you should email Alex Eckelberry Chief Cook and Bottle Washer over their ( I did a beta of CSE a couple yrs ago and Alex is a Good Guy), and let him know why you switched ...

alexe@sunbelt-software.com

[alexeck]

Originally Posted by The_Twisted_Ear

UPDATE: It looks like (both systems) that Service Pack 3 affected my Sunbelt CounterSpy. It can no longer update. It states a Windows script problem. Sunbelt referred me to Microsoft - Microsoft's patch doesn't work on SP3 - so, looks like Sunbelt doesn't care (used them since 2005). Funny thing - having no other problems just the way Sunbelt decided to handle their updates. Lucky for me their subscription renewal was next month. So, I went with Spy Sweeper (rated higher then Sunbelt).

CounterSpy should run fine under SP3 -- I use it myself. I'm not sure why one of our support reps sent you to Microsoft but I'm more than happy to help you personally with the issue. Just email me at alex [at] sunbeltsoftware.com. I'll make sure your problem gets sorted out. As far as next year's subscription, consider your next year free on me.

Alex Eckelberry
CEO
Sunbelt Software

[The_Twisted_Ear (Premo)]

Originally Posted by RadioPatrol

you should email Alex Eckelberry Chief Cook and Bottle Washer over their ( I did a beta of CSE a couple yrs ago and Alex is a Good Guy), and let him know why you switched ... alexe@sunbelt-software.com

Thanks for the suggestion.

Originally Posted by alexeck

CounterSpy should run fine under SP3 -- I use it myself. I'm not sure why one of our support reps sent you to Microsoft but I'm more than happy to help you personally with the issue. Just email me at alex [at] sunbeltsoftware.com. I'll make sure your problem gets sorted out. As far as next year's subscription, consider your next year free on me.

Alex Eckelberry
CEO
Sunbelt Software

I truly appreciate your kind offer. When I informed Sunbelt that the patch didn't work I thanked them for their help and didn't hear anything else. I apologize for saying "...Sunbelt doesn't care..." I'm sure you guys are extremely busy but I was just frustrated at not being able to solve the problem. I've since removed CounterSpy and moved on. I'll revisit Sunbelt next go around. Thanks again.

[alexeck]

Understood, don't hesitate to contact me in the future if you ever need help. Hope to see you as a customer in the future :-)

Alex Eckelberry
CEO
Sunbelt Software

[RadioPatrol]

Originally Posted by alexeck

Understood, don't hesitate to contact me in the future if you ever need help. Hope to see you as a customer in the future :-)

Alex Eckelberry
CEO
Sunbelt Software

This is why I like the Company so much ... the CEO takes time to talk to end users ... not push it off on some underling ...

[The_Twisted_Ear (Premo)]

Originally Posted by RadioPatrol

This is why I like the Company so much ... the CEO takes time to talk to end users ... not push it off on some underling ...

I agree - always liked Sunbelt. When I look back - I should have responded to the Tier I Consumer Support response and asked for it to be elevated. I over-reacted - lesson learned.

Thanks for your help RadioPatrol.

[The_Twisted_Ear (Premo)]

Originally Posted by alexeck

Understood, don't hesitate to contact me in the future if you ever need help. Hope to see you as a customer in the future :-)

Alex Eckelberry
CEO
Sunbelt Software

Will do - thanks for taking the time to respond.