Metrocast 7 meg service...serious issues

[GWguy]

Originally Posted by chess

what ? lol ?

you pay for 7 meg service and you cant hit half of that....

Said something dumb and recanted....

I don't pay for 7 meg service. I pay for 768K service.

[chess]

Originally Posted by GWguy

Said something dumb and recanted....

I don't pay for 7 meg service. I pay for 768K service.

right lol.... who i did ?

i know you have dsl :) this was for the metrocast customers gw ;) shame on you lol

[itsbob (Premo)]

Originally Posted by chess

bob,

where do ya live at ? wildewood and lexingotn park is having a serious issue with there nodes.... i know a guy that gets th gamers package that gets the speeds at 1am.... i emailed the metrotech... this is freaking unreal.... you doint get 1.5 meg when your suppose to get 7 meg.... come on now this is unreal

We're down south.. Dameron/Ridge..

We were having speed and connection problems about a year ago, and they came in and changed every single connector between the modem and the box. The installer used the wrong connectors, and we were suffering a LOT of signal loss from the street to the house.

[chess]

its a big issue over here in wildewood and its getting really old....

[itsbob (Premo)]

Originally Posted by chess

its a big issue over here in wildewood and its getting really old....

I would bet it's not at your house, and it's not at Metrocast.. but probably within WildeWood. They've had cable and cable internet there a long time.. I'm sure they didn't use the most expensive connectors in the world during the initial install.. There's probably corrosion, rust, and a multitude of other issues from the street to the house.. and by street I mean where the cable enters Wildewood.

[Floyd2004]

It has to be something because Chess is near me in WW and I have the 7meg also and im having a TON of issues with it. My Verizon DSL was worlds better than this. I paid for 1.5meg and got 1.5 and the service was never interupted. For Metrocast we pay for 7meg but only get 1.5meg and I have to reset the router/modem like twice a day. Trying to share 1.5 on 4 PCs SUCKS.

[itsbob (Premo)]

Originally Posted by Floyd2004

It has to be something because Chess is near me in WW and I have the 7meg also and im having a TON of issues with it. My Verizon DSL was worlds better than this. I paid for 1.5meg and got 1.5 and the service was never interupted. For Metrocast we pay for 7meg but only get 1.5meg and I have to reset the router/modem like twice a day. Trying to share 1.5 on 4 PCs SUCKS.

That's EXACTLY the issues we were having here.. Slow speeds and constantaly having to reset the modem.

Haven't had to reset the modem since they changed out all of the connectors.

[chess]

Originally Posted by itsbob

I would bet it's not at your house, and it's not at Metrocast.. but probably within WildeWood. They've had cable and cable internet there a long time.. I'm sure they didn't use the most expensive connectors in the world during the initial install.. There's probably corrosion, rust, and a multitude of other issues from the street to the house.. and by street I mean where the cable enters Wildewood.

I think the nodes are being overloaded.... I really do... I have friends on chancellors that primetime 4pm-10pm they get there full 6.97 meg a second

anyone i know in wildewood doesnt get that during those peak times...

[chess]

Originally Posted by itsbob

That's EXACTLY the issues we were having here.. Slow speeds and constantaly having to reset the modem.

Haven't had to reset the modem since they changed out all of the connectors.

I havent had to reset the modem yet, nor my router.... its like at those prime time peak hours you get the ####tiest service 56k style....

I emailed metrocast tech guy which hasnt emailed me back yet and a PM like he said.... so much for great customer service...

[MetroTech1]

Sorry, but it's taken a while to look you up in our system... never did get a MAC address but it's fine. I'm going to be making some changes this week that should help out speeds in some areas.