Metrocast 7 meg service...serious issues

[chess]

Originally Posted by MetroTech1

Sorry, but it's taken a while to look you up in our system... never did get a MAC address but it's fine. I'm going to be making some changes this week that should help out speeds in some areas.

is there a way to ping you at the prime time hours... if you do any kind of tests right now on the system its running run due to it not bring prime time, i can hit 6 megs a second right now

fast forward to 4pm-10pm you will see a nice cool 1.6 meg down....

[chess]

i knwo for a fact this is an area and node issue.l.. i had a friend in callaway just had this issue and the tech said there was a leak somewhere and fixed it.... problem is to many users on one single node in wildewood... and it gets overused...

[Floyd2004]

Yea it frees up at about 10pm-11pm at my place. Still not 7meg though. Maybe like 6-6.5

Prime time just forget about it. Sometimes I cant even get google to load without refreshing like 5 times.

[Floyd2004]

Chess you ever get your stuff working?
Mine is even worse now, After resetting the modem and router I only get a ok connection for about 1-3 minutes before I cannot even get google to load.
After that just about nothing works as far as browsing the net goes. Games have SUPER high ping (300-850) and DLs from Steam are really slow.
WTF Metrocrap?!

[dn0121]

Works great in my neighborhood, but most are on Verizon DSL so that maybe why. I stream TV/Movies to my PS3 all the time and it works great.

[Floyd2004]

Might just be a poor connection in the house. IDK im still testing some things out before I ##### out MC.
Ive tried different PCs, different hubs, routers, wireless, wired, different cables and nothing seems to make this net work for more than a few minutes before it craps out.

Sucks because my friend that lives in the park has the same 7meg service and my PC didnt have one issue working on his net. Went home and once again I had crap service.
I just fear calling MC because I know they are going to walk me through some BS troubleshooting before they get a tech to the house to check the signals and all. Really not looking forward to spending hours on the phone with them.

[dn0121]

Originally Posted by Floyd2004

Might just be a poor connection in the house. IDK im still testing some things out before I ##### out MC.
Ive tried different PCs, different hubs, routers, wireless, wired, different cables and nothing seems to make this net work for more than a few minutes before it craps out.

Sucks because my friend that lives in the park has the same 7meg service and my PC didnt have one issue working on his net. Went home and once again I had crap service.
I just fear calling MC because I know they are going to walk me through some BS troubleshooting before they get a tech to the house to check the signals and all. Really not looking forward to spending hours on the phone with them.

I have had them out on numerous times because of issues with the box in the neighborhood. It's a pain but it is finally fixed and no longer goes out when it rains.

[Floyd2004]

I hope its something simple. The connection box is right in the corner of the yard so ill know if they actually come and look at it or not lol

[MetroTech1]

Floyd, if you could send me a private message with your MAC address i can look into this for you.

Originally Posted by Floyd2004

I hope its something simple. The connection box is right in the corner of the yard so ill know if they actually come and look at it or not lol

[Floyd2004]

Sent MAC and got a schedule for a tech on Sat. to come out and see whats up and make sure its not a MC issue.