Verizon DSL ~ No worky

[SEABREEZE 1957]

Anyone else having issues connecting? I contacted them last night & they said there is an outage in the Lexington Park area; got a call at 8:00 AM saying it's fixed. Not true. So I called again & the recording says 'they're working on it'.

[GWguy]

Originally Posted by SEABREEZE 1957

Anyone else having issues connecting? I contacted them last night & they said there is an outage in the Lexington Park area; got a call at 8:00 AM saying it's fixed. Not true. So I called again & the recording says 'they're working on it'.

Yeah. Mine was down this morning too. I'll check it again when I get home in a little while.

[DoxieLuver]

Originally Posted by SEABREEZE 1957

Anyone else having issues connecting? I contacted them last night & they said there is an outage in the Lexington Park area; got a call at 8:00 AM saying it's fixed. Not true. So I called again & the recording says 'they're working on it'.

Ours has been out since yesterday morning. We called them and they said there was no outage, your line checks out fine and it must be your modem (they've said that before and our modem was fine). So we called the modem people, they checked it out (2 hours) and said once again our modem was fine.

So we call verizon back, they still can't find out what the problem is and want to charge us for some expert technical service? We decide nope on that one. Finally we call them again later when our neighbor was out too, and they tell us, oh there is an outage in your area and it should be resolved by 9/8/12 at 8:00 p.m. WTF what a run around and two days or more without service? Unsat!

[FED_UP]

Working fine

[GopherM]

No interruptions in mine.

[GWguy]

Mine just came up.

[RoseRed (Premo)]

Mine has been fine.

[SEABREEZE 1957]

Originally Posted by DoxieLuver

Ours has been out since yesterday morning. We called them and they said there was no outage, your line checks out fine and it must be your modem (they've said that before and our modem was fine). So we called the modem people, they checked it out (2 hours) and said once again our modem was fine.

So we call verizon back, they still can't find out what the problem is and want to charge us for some expert technical service? We decide nope on that one. Finally we call them again later when our neighbor was out too, and they tell us, oh there is an outage in your area and it should be resolved by 9/8/12 at 8:00 p.m. WTF what a run around and two days or more without service? Unsat!

I called again last night, they told me it will be fixed by the 11th of September...I just got this 'service' on the 31st of August & needless to say, I'm not too satisfied. I can't believe they wanted to 'charge for expert technical service' No one said anything like that to me....they know that the problem is on their end. As far as I'm concerned they need to adjust my bill & provide credit for the time it's been out.

[GWguy]

Originally Posted by SEABREEZE 1957

I called again last night, they told me it will be fixed by the 11th of September...I just got this 'service' on the 31st of August & needless to say, I'm not too satisfied. I can't believe they wanted to 'charge for expert technical service' No one said anything like that to me....they know that the problem is on their end. As far as I'm concerned they need to adjust my bill & provide credit for the time it's been out.

You still down? Mine came up last evening, went up and down a few times, but seems to be stable now.

And if you haven't already, reboot the router.

[SEABREEZE 1957]

Originally Posted by GWguy

You still down? Mine came up last evening, went up and down a few times, but seems to be stable now.

And if you haven't already, reboot the router.

Yep, still down. I rebooted the router/recyled power to both the router & computer - still no luck. Good thing I have my trusty tablet with air card, but I really want to use my brand new computer