Land's End

kom526 · 12-14-2007, 02:43 PM

customer service ROCKS!! You call them up and a real live *pleasant* person answers the phone and you are on your way to experiencing what REAL customer service is all about.

We were having a problem with a gift item that required me to send a .jpg. The wife sent in two files, one larger than the other and they were having problems opening the smaller file. I kept getting an automated response saying the file was too large. Mind you, the deadline for this item is the 17th so I'm starting to sweat it some. After resending and a couple of phone calls I get an email from the art dept over there and I resend the file. Viola! The attachment gets opened the artwork goes into production and we'll have two teary eyed grandmothers on Christmas Day.

www.landsend.com/kidsartwork

mkd20012001 · 12-14-2007, 02:55 PM

That is so cute. What a great idea.

kom526 · 12-14-2007, 05:42 PM

Follow up. Land's End called me to confirm receipt of my files and gave me my logo and tracking number. Now we have to call them back and finalize the process.

Nickel · 12-14-2007, 05:47 PM

Quote:

Originally Posted by mkd20012001

That is so cute. What a great idea.

Wish I'd known about that sooner.

*jazz lady* ^(Premo) · 12-14-2007, 05:49 PM

There are a few companies known for their outstanding customer support and Land's End is definitely one of them, as are L.L.Bean and Coldwater Creek. I've never had a bad experience with any of them.

kom526 · 12-14-2007, 05:49 PM

Quote:

Originally Posted by Nickel

Wish I'd known about that sooner.

You have until the 17th...
or
There is always next year.

*DoWhat* ^(Premo) · 12-14-2007, 06:07 PM

Quote:

Originally Posted by jazz lady

L.L.Bean and Coldwater Creek.

Me and L.L.Bean are buddies.
Half of my clothes are from them.

*jazz lady* ^(Premo) · 12-14-2007, 06:11 PM

Quote:

Originally Posted by DoWhat

Me and L.L.Bean are buddies.
Half of my clothes are from them.

I used to have a lot of stuff from them, especially when one of my dear friends had an employee's discount card and let me use it. You ought to go up to their store in Maine - it's awesome.

But me and Coldwater Creek are very good buddies now. Most of my dressy clothes are from them.

*DoWhat* ^(Premo) · 12-14-2007, 06:20 PM

Quote:

Originally Posted by jazz lady

Coldwater Creek

That is one that my wife loves too.
Just got a catalog in the mail the other day.
I scanned through it, but I didn't see any lady models in any type of lingerie.
So I threw it back on the kitchen table.

kom526 · 12-14-2007, 09:43 PM

There is a Coldwater Creek outlet store in Myrtle Beach that my wife and MIL absolutely pillage every year. When they go to that store it is Daddy and little guy day.:puttputt:

12-14-2007, 02:43 PM	#1 (permalink)
kom526 Exceedingly Average Member Since: Oct 2004 Location: Beyond the OB stakes Posts: 5,389	Land's End customer service ROCKS!! You call them up and a real live pleasant person answers the phone and you are on your way to experiencing what REAL customer service is all about. We were having a problem with a gift item that required me to send a .jpg. The wife sent in two files, one larger than the other and they were having problems opening the smaller file. I kept getting an automated response saying the file was too large. Mind you, the deadline for this item is the 17th so I'm starting to sweat it some. After resending and a couple of phone calls I get an email from the art dept over there and I resend the file. Viola! The attachment gets opened the artwork goes into production and we'll have two teary eyed grandmothers on Christmas Day. www.landsend.com/kidsartwork __________________ Wrinkles only go where the smiles have been. http://www.mikechurch.com/joomla/index.php http://profile.myspace.com/index.cfm...ndID=158073647
	[ Reply w/Quote ]

12-14-2007, 02:55 PM	#2 (permalink)
mkd20012001 Live~Love~Laugh Member Since: Feb 2006 Location: California, MD Posts: 2,073	That is so cute. What a great idea. __________________ "I only surround myself with people worth the effort."
	[ Reply w/Quote ]

12-14-2007, 05:42 PM	#3 (permalink)
kom526 Exceedingly Average Member Since: Oct 2004 Location: Beyond the OB stakes Posts: 5,389	Follow up. Land's End called me to confirm receipt of my files and gave me my logo and tracking number. Now we have to call them back and finalize the process. __________________ Wrinkles only go where the smiles have been. http://www.mikechurch.com/joomla/index.php http://profile.myspace.com/index.cfm...ndID=158073647
	[ Reply w/Quote ]

12-14-2007, 05:49 PM	#5 (permalink)
jazz lady ^(Premo) ~~ rara avis ~~ Member Since: Sep 2001 Location: 6 days and counting... Posts: 44,514	There are a few companies known for their outstanding customer support and Land's End is definitely one of them, as are L.L.Bean and Coldwater Creek. I've never had a bad experience with any of them. __________________ ............................ "Music is the wine that fills the cup of silence." ~ Robert Fripp "If it hadn't been for jazz, there wouldn't be no rock and roll" ~ Louis Armstrong
	[ Reply w/Quote ]

12-14-2007, 09:43 PM	#10 (permalink)
kom526 Exceedingly Average Member Since: Oct 2004 Location: Beyond the OB stakes Posts: 5,389	There is a Coldwater Creek outlet store in Myrtle Beach that my wife and MIL absolutely pillage every year. When they go to that store it is Daddy and little guy day.:puttputt: __________________ Wrinkles only go where the smiles have been. http://www.mikechurch.com/joomla/index.php http://profile.myspace.com/index.cfm...ndID=158073647
	[ Reply w/Quote ]


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