Auto Zone in Leonardtown

[GreenHornet]

Sounds to me like they weren't "in the zone"

[itsbob (Premo)]

Originally Posted by GopherM

You got it. Advance Auto by Kmart is where I ended up. Combined a trip for gas (before it peaks again) and the headlight bulb to not be a complete idiot about driving so far.

They came out and checked BG's battery in her truck, in the rain... took the old battery out and put the new one in.

Gave him a big tip!

[PrchJrkr]

I've always had great service there. I usually find me own items. One time I had a problem with them, was when I asked a dumb question.

[basher]

Originally Posted by aps45819

That store has this weird old perv that works there

does he look like Fred (Ethel's husband) from I Love Lucy?

[morningbell]

Originally Posted by GopherM

needs a kick in the butt and some management training. Went in there today to buy a headlight bulb. There was a manager and three associates "working" at 11 AM when I entered. One associate was helping a customer and everyone else was pretty much in the do nothing mode. One associate saw someone he knew in the parking lot and went out to help him. Another associate came to stand over the shoulder of the only guy working and watched him open a box and inspect the parts he was helping a customer with.

Once I searched the store and found what I needed (with no assistance offered) I headed to the counter to pay. I stood there for about a minute or so (no sign of help from the guy watching his co-worker inspect the box contents) and the manager seemed to be heading for the cash register where I was standing.

Just then the worker that went outside comes rushing back into the store and intercepts the manager and they get into a discussion on whether the widget they had sold the young man earlier was the right part or not. The manager almost made eye contact with me, but still managed to ignore me while he inspected the widget. He didn't direct the worker with him to help me while he sorted through his mental widget identification process nor did he ask the other associate intent on examining the box over the shoulder of the other worker to help me.

After standing there for another three minutes, I placed the headlight bulb back on its little peg, left the store, and drove 10 miles into civilization and spent less than 2 minutes in the store to find what I needed, pay my bill and leave.

Yep...I could have spoken up and asked for someone to help me, but I don't feel I should have to beg for a vendor to take my money. One customer getting service at the counter and me waiting to pay with a manager and three associates in the store shouldn't require a customer to run up a red flag to get help or pay for merchandise.

Get your head out of your backsides Auto Zone, some of us are old and crabby and are perfectly willing to drive a ways to get the service we expect.

HEY, its not just the one in Leonartown, The one in California/LP by Sheetz on 235 and Chancelors sucks azz too!!!

The manager, female manger lie to me about a part that would come in, when I confronted her with it, she didn't even appologize all I got was, "so do you want your money back or what?", she was very rude.

I normally order from Advance Auto in the Park but the warehouse was out of the part I needed. I love them they are great and very quick