Metrocast is an embarassment

[RJO]

Originally Posted by BernieP

The time period you mentioned is "primetime" for internet use, everybody is home from work and school and on the internet.

It doesn't much matter who pays for what bandwidth, the problem is there is only one hose and you are sharing that hose with everyone in a given area.

Yes, heavy users provide an additional factor, but for the most part you are just hitting prime time and maxing out the bandwidth.

"Premium" access simply means you get more spots, assuming they are available.
Assume each user gets at least one one out of a thousand time slices as a minimum. That works fine if there are less than a thousand people on line.
That means "premium" accounts can get extra slots (ergo increased bandwidth). However, if there are a thousand users and each is given 1 spot there is no extra. Worse, assume you are dividing up 1000 slots and now have 1200 users.
That's 5-10PM

Before I moved to Maryland, prime time meant a reduction to about 80% of the max. Getting .8 (2.3% of the max) or the .2 my roommate got (which is .6% of the max) is embarrassing and inexcusable. I don't care if its primetime or not, those numbers are unacceptable. A little decrease is expected, that's the reason I purchased the largest package they have (to make up for the slowspeed when I want to use the internet the most). At this point I could get dsl for a 4th of the cost and it would be faster in the time that I use it. (Which is what I am currently exploring)

There is nothing high speed about .2 megabits.

And I am paying for those slots, if they have more customers in the area they need to make more slots available because they are taking in the income from all those customers.

[sockgirl77 (Premo)]

Originally Posted by RJO

Before I moved to Maryland, prime time meant a reduction to about 80% of the max. Getting .8 (2.3% of the max) or the .2 my roommate got (which is .6% of the max) is embarrassing and inexcusable. I don't care if its primetime or not, those numbers are unacceptable. A little decrease is expected, that's the reason I purchased the largest package they have (to make up for the slowspeed when I want to use the internet the most). At this point I could get dsl for a 4th of the cost and it would be faster in the time that I use it. (Which is what I am currently exploring)

There is nothing high speed about .2 megabits.

And I am paying for those slots, if they have more customers in the area they need to make more slots available because they are taking in the income from all those customers.

Have you called them to request that they come out there during peak hours or are you just going to continue to ##### on here about it?

[RJO]

Originally Posted by sockgirl77

Have you called them to request that they come out there during peak hours or are you just going to continue to ##### on here about it?

Last time I asked for prime time help they "monitored it from their office". I called today and I was told to wait til primetime tonight to call back.

I don't know how they could tell but they admitted it is not my modem or my internal wiring (maybe because i get my correct speed during non peak hours), they said its their equipment and they plan on updating their equipment. They told me they will have it updated in the first week of March. I'm not holding my breath.

[SoMDGirl42]

Originally Posted by RJO

Last time I asked for prime time help they "monitored it from their office". I called today and I was told to wait til primetime tonight to call back.

I don't know how they could tell but they admitted it is not my modem or my internal wiring (maybe because i get my correct speed during non peak hours), they said its their equipment and they plan on updating their equipment. They told me they will have it updated in the first week of March. I'm not holding my breath.

You should have asked what YEAR.

[DEEKAYPEE8569]

Originally Posted by SoMDGirl42

You should have asked what YEAR.

[DooDoo1402]

Originally Posted by RJO

Last time I asked for prime time help they "monitored it from their office". I called today and I was told to wait til primetime tonight to call back.

I don't know how they could tell but they admitted it is not my modem or my internal wiring (maybe because i get my correct speed during non peak hours), they said its their equipment and they plan on updating their equipment. They told me they will have it updated in the first week of March. I'm not holding my breath.

Don't you know that most of us have been through this metrocast baloney for many years? Don't think your posts will change a thing. None of us like monopolies and some of us have dealt with issues 10 times over with them. They won't say this to your face, but honestly? They don't give a sheet!

[sm8]

We have been having the same issues but the only negative side effect is having to let Netflix buffer sometimes. Yesterday there was a metrocast bucket truck at the end of our street and last night and today it has been better than ever. Hope it holds up but I know the signal will trickle back down.

[RJO]

Originally Posted by sockgirl77

Have you called them to request that they come out there during peak hours or are you just going to continue to ##### on here about it?

They have already twice said they want to monitor it from their offices. I keep calling almost every day. Why should I have to beg them to fix their problems? I am the customer. If sending a tech out in peak times can help I shouldn't even have to ask for it, as the company providing services they should suggest it.

There are people in St Mary’s, Calvert and Charles who don't have to use them. I am hoping from my bad experience, people who have a choice can choose someone else. Metrocast is a terrible company. They also have some of the most worthless technicians I have ever come across. I have had them come to previous residences and if it took more than turning the power on and off, changing splitters, and using their signal tool, they'd have to send another tech out on a different day (meaning I would have to meet them again between 8-5).

2% of what you pay for with a 100% chance for excuses.

[Baja28 (Premo)]

Originally Posted by RJO

They have already twice said they want to monitor it from their offices. I keep calling almost every day. Why should I have to beg them to fix their problems? I am the customer. If sending a tech out in peak times can help I shouldn't even have to ask for it, as the company providing services they should suggest it.

There are people in St Mary’s, Calvert and Charles who don't have to use them. I am hoping from my bad experience, people who have a choice can choose someone else. Metrocast is a terrible company. They also have some of the most worthless technicians I have ever come across. I have had them come to previous residences and if it took more than turning the power on and off, changing splitters, and using their signal tool, they'd have to send another tech out on a different day (meaning I would have to meet them again between 8-5).

2% of what you pay for with a 100% chance for excuses.

I think you should call and cancel immediately! That'll show em!

[sockgirl77 (Premo)]

Originally Posted by RJO

They have already twice said they want to monitor it from their offices. I keep calling almost every day. Why should I have to beg them to fix their problems? I am the customer. If sending a tech out in peak times can help I shouldn't even have to ask for it, as the company providing services they should suggest it.

There are people in St Mary’s, Calvert and Charles who don't have to use them. I am hoping from my bad experience, people who have a choice can choose someone else. Metrocast is a terrible company. They also have some of the most worthless technicians I have ever come across. I have had them come to previous residences and if it took more than turning the power on and off, changing splitters, and using their signal tool, they'd have to send another tech out on a different day (meaning I would have to meet them again between 8-5).

2% of what you pay for with a 100% chance for excuses.

I'll be honest. I find it VERY hard to believe that you're getting that low of a test result. I also find it VERY hard to believe that they've refused to send someone out, unless you're expecting them to come out the same night that you're calling. If you're not getting what you want out of the service, call and speak to a manager. Trust me, it works. Or PM me with your contact info and I'll see to it that one calls you. They've already been made aware of this thread, but if they don't know where this claim is coming from then they can't help.

And as far as the techicians go, that's just bull####. I've known a majority of them. While there have been a few duds, a majority of them know what they're doing. The duds get fired. It doesn't take long for them to figure out that they're worthless.