Metrocast is an embarassment

[RJO]

I have been on the phone with these people for the past month. Just checked my account and I pay for 35mbs of service and when I do speed checks at night I am getting 0.8mbs. They go through the usual BS blaming your router and blaming your house wiring. I tell them its a new house and I've done the test through the modem and then they just give the excuse that its peak time and there is nothing they can do. For the past month they say they are going to upgrade their equipment and I've seen no change. Metrocast is an embarrassment of a company. They are lucky they have a monopoly on "high" speed internet. FIOS can't get down here fast enough.

[Papi4baby]

Originally Posted by RJO

I have been on the phone with these people for the past month. Just checked my account and I pay for 35mbs of service and when I do speed checks at night I am getting 0.8mbs. They go through the usual BS blaming your router and blaming your house wiring. I tell them its a new house and I've done the test through the modem and then they just give the excuse that its peak time and there is nothing they can do. For the past month they say they are going to upgrade their equipment and I've seen no change. Metrocast is an embarrassment of a company. They are lucky they have a monopoly on "high" speed internet. FIOS can't get down here fast enough.

Dont hold your breath.

[awpitt]

Originally Posted by RJO

I have been on the phone with these people for the past month. Just checked my account and I pay for 35mbs of service and when I do speed checks at night I am getting 0.8mbs. They go through the usual BS blaming your router and blaming your house wiring. I tell them its a new house and I've done the test through the modem and then they just give the excuse that its peak time and there is nothing they can do. For the past month they say they are going to upgrade their equipment and I've seen no change. Metrocast is an embarrassment of a company. They are lucky they have a monopoly on "high" speed internet. FIOS can't get down here fast enough.

Have they come to your house to do level checks to your modem?

[sockgirl77 (Premo)]

Originally Posted by awpitt

Have they come to your house to do level checks to your modem?

I've never, ever had issues with their services. I just hate their prices. I have chosen to not have the internet at home. I use my phone for any web browsing now.

[Gilligan (Premo)]

Whoa there! I recently decided to shift my company phone and net access over to a Metrocast business package, almost entirely because of the advertised speed difference. We are currently running our data through 1/2 of a T1 and what Metrocast has proposed to provide via their cable would be 20 times faster. Heck... 0.8mb is about what we have now!

I didn't want to hear that their claims might be total BS but its not too late since the switchover hasn't been done yet.. Tanks for the warning...gotta go do some more research.

[sockgirl77 (Premo)]

Originally Posted by Gilligan

Whoa there! I recently decided to shift my company phone and net access over to Metrocast, almost entirely because of the advertised speed difference. We are currently running our data through 1/2 of a T1 and what Metrocast has proposed to provide via their cable would be 20 times faster. Heck... 0.8mb is about what we have now!

I didn't need to hear that their claimes might be total BS. But thanks for the warning...gotta go do some more research.

No internet speed (anywhere) is going to be exactly what they are advertising in big bold print. Read the * and small print. But, what the OP is claiming to get is way off and they should really get it checked out.

[awpitt]

Originally Posted by sockgirl77

I've never, ever had issues with their services. I just hate their prices. I have chosen to not have the internet at home. I use my phone for any web browsing now.

Same here. Don't lilke the prices but can't complain about service. Been in my house for six years and have had to call Metrocast 3 or 4 times for Interent outages. Each time, they set someone out to test the signal levels.

[Gilligan (Premo)]

Originally Posted by sockgirl77

No internet speed (anywhere) is going to be exactly what they are advertising in big bold print. Read the * and small print. But, what the OP is claiming to get is way off and they should really get it checked out.

If I'm being sold 13mb and I'm paying for it...it's got to be something reasonably close to that and reliably so.

[sockgirl77 (Premo)]

Originally Posted by Gilligan

If I'm being sold 13mb and I'm paying for it...it's got to be something reasonably close to that and reliably so.

Oh, I agree. BUT I'm pretty sure that the ad states "UP TO" on it. Something like: MetroCast is now offering speeds UP TO blahblahblah for waytoo####ingmuch.

[Gilligan (Premo)]

Originally Posted by sockgirl77

Oh, I agree. BUT I'm pretty sure that the ad states "UP TO" on it. Something like: MetroCast is now offering speeds UP TO blahblahblah for waytoo####ingmuch.

I'll be getting to the bottom of that ..for certain. Too important a decision for a business that relies so heavily on the utility. Our T-1 has been almost bulletproof...its just that it's so very slow by "today's standards".