I opted a couple years ago to have my bill and all correspondence sent via email. However, I still get the comparison letter emailed and snail-mailed. And occasionally the bill too.
Just got to Dahlgren about 10 minutes ago coming through Leonardtown and and driving 234. Roads are awesome, just wet. However, Dahlgren is not so nice.
Travel agents still exist too, although not as many as in the past. I have a relative that's a very successful travel agent. And-many friends that are bank tellers.