The Lexington Restaurant & Lounge (former Roost)

[Beta84]

I went in there for breakfast recently with a couple people from out of town. The waitress was new (I guess she only works Sundays so she's still working on the menu) and she was a little confused and messed up my order. When they brought the food out we let them know about the mistake and I'm tellin you at least 4 people came by our table apologizing profusely for the mix up. We didn't yell or anything...we just said it was wrong and we were OK with that. They offered to fix it, to comp the meal, etc etc...they were incredibly nice about the whole thing and were bending over backwards to correct the problem.

I've also noticed that they occasionally tend to get distracted and may disappear for a little while or might not bring out your food very quickly due to this or that, but it's never intentional. I've had minor issues a few times that I've been there and each time as soon as I let them know my problem, they did their best to fix it immediately -- which included getting my food to me when it had been taking a little while longer than we'd expected.

So sure, their service isn't always great because they seem a little inexperienced and may occasionally mess things up. But are they ignoring you or being mean or any of that? Not at all. They are always putting in top notch effort to make sure you enjoy your meal there. If they screw up then they seem to bend over backwards to fix things. It's been a long time since I've seen a place go as far as they did and it was really appreciated. I see people make these complaints about the Lexington, but the common denominator seems to be that most of them don't say anything about it and just whine afterward...because those that said something typically had it taken care of. My suggestion? If you have any problem with your service at all, speak up. They'll listen.

[Buffy2k8]

Originally Posted by Beta84

I went in there for breakfast recently with a couple people from out of town. The waitress was new (I guess she only works Sundays so she's still working on the menu) and she was a little confused and messed up my order. When they brought the food out we let them know about the mistake and I'm tellin you at least 4 people came by our table apologizing profusely for the mix up. We didn't yell or anything...we just said it was wrong and we were OK with that. They offered to fix it, to comp the meal, etc etc...they were incredibly nice about the whole thing and were bending over backwards to correct the problem.

I've also noticed that they occasionally tend to get distracted and may disappear for a little while or might not bring out your food very quickly due to this or that, but it's never intentional. I've had minor issues a few times that I've been there and each time as soon as I let them know my problem, they did their best to fix it immediately -- which included getting my food to me when it had been taking a little while longer than we'd expected.

So sure, their service isn't always great because they seem a little inexperienced and may occasionally mess things up. But are they ignoring you or being mean or any of that? Not at all. They are always putting in top notch effort to make sure you enjoy your meal there. If they screw up then they seem to bend over backwards to fix things. It's been a long time since I've seen a place go as far as they did and it was really appreciated. I see people make these complaints about the Lexington, but the common denominator seems to be that most of them don't say anything about it and just whine afterward...because those that said something typically had it taken care of. My suggestion? If you have any problem with your service at all, speak up. They'll listen.

Beta, we meet again lol. How are the Forums not blocked at your job? I'll take my 3 day Scrubs/ House like job any day of the week.

[Beta84]

Originally Posted by Buffy2k8

Beta, we meet again lol. How are the Forums not blocked at your job? I'll take my 3 day Scrubs/ House like job any day of the week.

Who says I'm at work??

[RareBreed]

We're going to dinner there tonight. Is it still a good place to go? Food and service still ?

[Chasey_Lane]

Originally Posted by RareBreed

We're going to dinner there tonight. Is it still a good place to go? Food and service still ?

I've always had quick, good service. I've never eaten there for dinner, only lunch, and my meals have always been good. Sometimes I'll go for happy hour and get the crab dip. It's good, but doesn't have a lot of crab in it. Mostly it's cheese. Their cream of crab soup is really good!

[RareBreed]

Originally Posted by Chasey_Lane

I've always had quick, good service. I've never eaten there for dinner, only lunch, and my meals have always been good. Sometimes I'll go for happy hour and get the crab dip. It's good, but doesn't have a lot of crab in it. Mostly it's cheese. Their cream of crab soup is really good!

My husband has gone for lunch and wasn't impressed with the food but I've been wanting to go there for awhile. I'm bringing the kids to his work tonight so I suggested just walking there to eat dinner. He reluctantly agreed, just to shut me up about wanting to go.