BillnChristi
New Member
About 3 months ago my TV went out. At the time I had just started a new job and didn't have enough money to go spend $300-$400 for a new one. So I decided I would give Aaron's a try. I also wanted to try out an HD TV in my home. So I went there and found a nice 52" RCA HD TV with a Digital Tuner. At the time they were advertising "We will Match any Price GUARANTEED!" So my plan was to try the TV out for a few months and then save up enough money to go out and buy one. Well last weekend, my wife and I decided it was time to go shopping. First, we went to Best Buy and didn't see anything to our liking. We were currently renting a Floor Model and we liked how that looked and decided to stay with the same thing. After we left Best Buy, we decided to give WalMart a try. Upon walking in, the first thing I noticed was a TV that looked similar to mine. After a closer inspection I realized the TV was functionally IDENTICAL. So I began to think, they are selling this TV for over $1000 less than what I am paying for it through Aaron's. So I decided I would call Aaron's the next morning.
The first thing I asked for was the payoff amount for my TV at the current time. They came up with the outrageous figure of $2000. I said you have got to be kidding me. So I asked about the price guarantee. At first the Manager of Store claimed that the WalMart model was a discontinued model. I explained to him that it was NOT and that was their everyday price. (Even if it was on clearance, their guarantee said nothing about reduced prices or anything). After that was cleared up, he claimed he had looked at the TV himself and the model numbers were different. I told him just come pick up your TV. I'm not paying 3 times the amount for a payoff situation.
Before they picked up the TV I made it a point to write down the model number so I could check them with each other. It turns out that the last number was the only difference. I then called RCA to find out what was the difference between the two. The RCA representative explained to me the the TV's were functionally the same and the last number only represented the color of the Trim going around the Screen. In other words, it's like buying a new car and the only difference between the two cars is the color and you would pay 3 times the amount for a red car versus the black one.
Anyways, so I decided to call Aaron's customer support line to lodge a complaint. From what their rep told me...it actually seems I have a valid complaint. Now it's just going to be a matter of time and patience. In the mean time I am without a TV while waiting for their decision. I don't want to go out and buy a TV if they decide to live up to their word. However, I don't see it happening.
So just for future reference, I wouldn't suggest using Aaron's no matter what they promise. They will try and find a loop hole anyway they can. I would have even paid the WalMart price to them to avoid having to pick up the new one and be home for them to pick up the old one. But they guaranteed to match anyone's price or get $100 dollars. Plus I should get 50% of all my payments applied to the matched price. But I guess I will just have to wait and see what happens.
so be careful before you rent from any of these Rent-to-Own places. Their purpose is to rip people off. They already overcharge you for services you never use. You would think that once they are proven wrong they would admit to it before someone (like me) is willing to follow through and make them live up to their advertisements. And before you rent (even if it is a short time) realize beforehand that you are just throwing money away. There is no way around it.
The first thing I asked for was the payoff amount for my TV at the current time. They came up with the outrageous figure of $2000. I said you have got to be kidding me. So I asked about the price guarantee. At first the Manager of Store claimed that the WalMart model was a discontinued model. I explained to him that it was NOT and that was their everyday price. (Even if it was on clearance, their guarantee said nothing about reduced prices or anything). After that was cleared up, he claimed he had looked at the TV himself and the model numbers were different. I told him just come pick up your TV. I'm not paying 3 times the amount for a payoff situation.
Before they picked up the TV I made it a point to write down the model number so I could check them with each other. It turns out that the last number was the only difference. I then called RCA to find out what was the difference between the two. The RCA representative explained to me the the TV's were functionally the same and the last number only represented the color of the Trim going around the Screen. In other words, it's like buying a new car and the only difference between the two cars is the color and you would pay 3 times the amount for a red car versus the black one.
Anyways, so I decided to call Aaron's customer support line to lodge a complaint. From what their rep told me...it actually seems I have a valid complaint. Now it's just going to be a matter of time and patience. In the mean time I am without a TV while waiting for their decision. I don't want to go out and buy a TV if they decide to live up to their word. However, I don't see it happening.
So just for future reference, I wouldn't suggest using Aaron's no matter what they promise. They will try and find a loop hole anyway they can. I would have even paid the WalMart price to them to avoid having to pick up the new one and be home for them to pick up the old one. But they guaranteed to match anyone's price or get $100 dollars. Plus I should get 50% of all my payments applied to the matched price. But I guess I will just have to wait and see what happens.
so be careful before you rent from any of these Rent-to-Own places. Their purpose is to rip people off. They already overcharge you for services you never use. You would think that once they are proven wrong they would admit to it before someone (like me) is willing to follow through and make them live up to their advertisements. And before you rent (even if it is a short time) realize beforehand that you are just throwing money away. There is no way around it.
