Amazon - I'm impressed!

[vraiblonde]

My Kindle bought the farm, among other midwestern mishaps over Thanksgiving.

I contacted them via email and they sent me a list of troubleshooting steps, none of which worked. So I called them to tell them that the Kindle was still fubar and they told me they would ship me a new one overnight, along with a shipping label so I could return the old one within 30 days.

That's it. They didn't want to give me a hard time, nor did I have to ask for a new Kindle. He said, try this real quick, and when it didn't work he said a new Kindle would be here on Tuesday.

We'll contrast that to the "customer service" you get from Best Buy.

 

[Larry Gude]

My Kindle bought the farm,

Noooo!!!!!!!!!!!

Not Kindle! She was so young...

 

[vraiblonde]

Noooo!!!!!!!!!!!

Not Kindle! She was so young...

I know - I'm devastated.

 

[Larry Gude]

I know - I'm devastated.

Though it can never be the same, I hope Kindle II offers some small comfort...



Hey! Maybe there is a back-light upgrade to Kindle II!!!!!! :shrug:

 

[vraiblonde]

Hey! Maybe there is a back-light upgrade to Kindle II!!!!!! :shrug:

The consensus among the next generational set was that a backlight would contribute to eye strain while reading.

 

[Larry Gude]

The consensus among the next generational set was that a backlight would contribute to eye strain while reading.

Let me know when they get their act together.

 

[DoWhat]

What is a Kindle?

 

[vraiblonde]

Let me know when they get their act together.

I'm just telling you what the kids said.

 

[Larry Gude]

What is a Kindle?

You've heard of Barbie, right?

 

[vraiblonde]

What is a Kindle?

e-reader

 

[BS Gal]

e-reader

Did you buy the warranty? I'm debating......

 

[vraiblonde]

Did you buy the warranty? I'm debating......

It has a one-year warranty that comes with it. I didn't get an extended.

 

[BS Gal]

It has a one-year warranty that comes with it. I didn't get an extended.

I wasn't planning on getting the extended and am glad to hear they took care of it. How long have you had it?

 

[vraiblonde]

I wasn't planning on getting the extended and am glad to hear they took care of it. How long have you had it?

Just a few months.

 

[desertrat]

Just a few months.

Good on Amazon. What about your downloaded materials?

 

[Macluvr]

Good on Amazon. What about your downloaded materials?

I was wondering about that myself.

 

[SamSpade]

This is one of the reasons I still am always going to prefer paper. A book doesn't go fubar, ever.

 

[RareBreed]

I thought about getting my husband a Kindle because he loves to read. Casually mentioned it to him to see if he was interested and he said no. He said he prefers to actually hold a book while reading.

As far as Amazon's return policy, they are great. I bought something from them before and had to return it. They gave me a free new item as long as I returned the other within 30 days. I buy alot of stuff from them and have never had a problem.

 

[Larry Gude]

I thought about getting my husband a Kindle because he loves to read. Casually mentioned it to him to see if he was interested and he said no. He said he prefers to actually hold a book while reading.

Good for him! Me too. I don't like the Kindle. Not even a little. It's just wrong. Morally, spiritually, bathroom-ily, ya da ya da ya...

 

[vraiblonde]

Good on Amazon. What about your downloaded materials?

They'll get reloaded on the new Kindle. Since the books are digital, Amazon has a record of my purchases and they'll let you re-download them whenever you want.

Try that with a paperback.