Does anyone here want to correct my opinion about customer service at retail establishments? Growing up in a family business, the customer was the most, most, MOST important part of your job!
Every, single time I've been to, for instance, Food Lion in Callaway, I've waited at the deli. There is one person waiting on customers, while others stock the deli display, deal with roasting chicken, or whatever. I realize that, periodically, someone might be working on a cake or something, for a customer that is on the way; not my gripe. FL also has staff walking around and prattling on at the customer service desk while the line at the check out gets deeper and deeper.
Yesterday I was at a local craft store and the line to check out was five deep, with another 3-5 stepping into the line up. One checkout. A woman who appeared to be some sort of supervisor was paging through a three-ring binder at a snail's pace, and not even looking up at the line. Finally I called to her and pointed out the number of people waiting and asked if she was going to open another register. "Customers are usually the priority", I think I said.
Anyway, a few of the waiting customers mouthed "thank you" to me for saying something.
Anyone here a retail manager? What the heck are the managers telling their employees about customer service? Heck, even a customer on the phone is less important than the ones in line waiting to give you their money. Tell the one on the phone that you'll take their number and call them back!
At the very, very least, let the customers who are waiting know that you see them and you'll be right there to open another register!
Okay. I'm done.
Every, single time I've been to, for instance, Food Lion in Callaway, I've waited at the deli. There is one person waiting on customers, while others stock the deli display, deal with roasting chicken, or whatever. I realize that, periodically, someone might be working on a cake or something, for a customer that is on the way; not my gripe. FL also has staff walking around and prattling on at the customer service desk while the line at the check out gets deeper and deeper.
Yesterday I was at a local craft store and the line to check out was five deep, with another 3-5 stepping into the line up. One checkout. A woman who appeared to be some sort of supervisor was paging through a three-ring binder at a snail's pace, and not even looking up at the line. Finally I called to her and pointed out the number of people waiting and asked if she was going to open another register. "Customers are usually the priority", I think I said.
Anyway, a few of the waiting customers mouthed "thank you" to me for saying something.
Anyone here a retail manager? What the heck are the managers telling their employees about customer service? Heck, even a customer on the phone is less important than the ones in line waiting to give you their money. Tell the one on the phone that you'll take their number and call them back!
At the very, very least, let the customers who are waiting know that you see them and you'll be right there to open another register!
Okay. I'm done.