Page 2 of 2 FirstFirst 12
Results 11 to 15 of 15

Thread: Has anyone dealt with the Social Security Office in Charlotte Hall

  1. #11
    Doris Day meets Lady Gaga Bann's Avatar
    Member Since
    Mar 2006
    Location
    Prince Frederick
    Posts
    26,129
    Blog Entries
    1
    I've been there a number of times, and it was a hassle most every time. I only go because I am the Rep Payee for Thing1 (my older son) and SSA won't allow online acccounts for individuals with a Rep Payee.

    The first time I went, the line was out the door. As I waiting in the line, you could see the guard "who keeps order in the court" made no bones about letting you know he is armed. I made a mistake of stepping over a line that you are supposed to stand behind and he acted like I was trying to rob a bank. He also wouldn't let me even ask a question until I was called to the first window - only to have to wait again, once I was in the queue. The clerks that I talked to were condescending or downright rude. Thing1's SSI/SSDI issues are never just cut & dry - so I always need to verify or confirm issues. I always get someone who isn't sure of the answers and we have to get another person involved. Ugh. I was there for over 3 hours without an appointment.

    The 2nd time I went Mr. Armed Security Guard was just as serious about his job as the first time. He wouldn't even let an elderly lady come in and sit on a bench while her daughter waited in line for her. The 3rd time I went things were MUCH more improved. The guard was not as much of an a**hole, and the lines weren't as long, and while they still seem to take their time, the people did move out faster than the first couple of years I went. Also, the people I got to speak with were much, much nicer to work with.

  2. #12
    Quote Originally Posted by Bann View Post
    I've been there a number of times, and it was a hassle most every time. I only go because I am the Rep Payee for Thing1 (my older son) and SSA won't allow online acccounts for individuals with a Rep Payee.

    The first time I went, the line was out the door. As I waiting in the line, you could see the guard "who keeps order in the court" made no bones about letting you know he is armed. I made a mistake of stepping over a line that you are supposed to stand behind and he acted like I was trying to rob a bank. He also wouldn't let me even ask a question until I was called to the first window - only to have to wait again, once I was in the queue. The clerks that I talked to were condescending or downright rude. Thing1's SSI/SSDI issues are never just cut & dry - so I always need to verify or confirm issues. I always get someone who isn't sure of the answers and we have to get another person involved. Ugh. I was there for over 3 hours without an appointment.

    The 2nd time I went Mr. Armed Security Guard was just as serious about his job as the first time. He wouldn't even let an elderly lady come in and sit on a bench while her daughter waited in line for her. The 3rd time I went things were MUCH more improved. The guard was not as much of an a**hole, and the lines weren't as long, and while they still seem to take their time, the people did move out faster than the first couple of years I went. Also, the people I got to speak with were much, much nicer to work with.
    If you like the CH SSA office, you would have loved the original designs for obamacare.


    But yes, in recent years, once you get through to a person at the counter, they are for the most part helpful.

  3. #13
    Registered User Grumpy's Avatar
    Member Since
    Oct 2003
    Location
    Loveville
    Posts
    2,358
    Quote Originally Posted by Bann View Post
    I've been there a number of times, and it was a hassle most every time. I only go because I am the Rep Payee for Thing1 (my older son) and SSA won't allow online acccounts for individuals with a Rep Payee.

    The first time I went, the line was out the door. As I waiting in the line, you could see the guard "who keeps order in the court" made no bones about letting you know he is armed. I made a mistake of stepping over a line that you are supposed to stand behind and he acted like I was trying to rob a bank. He also wouldn't let me even ask a question until I was called to the first window - only to have to wait again, once I was in the queue. The clerks that I talked to were condescending or downright rude. Thing1's SSI/SSDI issues are never just cut & dry - so I always need to verify or confirm issues. I always get someone who isn't sure of the answers and we have to get another person involved. Ugh. I was there for over 3 hours without an appointment.

    The 2nd time I went Mr. Armed Security Guard was just as serious about his job as the first time. He wouldn't even let an elderly lady come in and sit on a bench while her daughter waited in line for her. The 3rd time I went things were MUCH more improved. The guard was not as much of an a**hole, and the lines weren't as long, and while they still seem to take their time, the people did move out faster than the first couple of years I went. Also, the people I got to speak with were much, much nicer to work with.
    As I posted earlier, have been there once and that guard is a total azzhat, none of what you posted is exaggerated.

  4. #14
    Yep, the wait can be long. The staff is competent and polite once you get your turn. Just a reminder (and a kick to the hornet' nest) the the Republican congress cut funding of staff by 40% just to prove that government was not efficient. They want to turn turn social security over to a private firm for efficiency.. Go figure

  5. #15
    Doris Day meets Lady Gaga Bann's Avatar
    Member Since
    Mar 2006
    Location
    Prince Frederick
    Posts
    26,129
    Blog Entries
    1
    Quote Originally Posted by Popster View Post
    Yep, the wait can be long. The staff is competent and polite once you get your turn. Just a reminder (and a kick to the hornet' nest) the the Republican congress cut funding of staff by 40% just to prove that government was not efficient. They want to turn turn social security over to a private firm for efficiency.. Go figure
    The Republican Congress may well have cut the funding (I don't have time to prove or disprove that statement) but the staff at this office have not always been polite NOR efficient. The staff probably changes/turns over, so I'm not sure who all is there NOW and was there back when I first started going there. The last time I went (last year) was the FIRST time I'd ever been there and they weren't ALL rude. But I still had to wait an extremely long time. It was crazy long. If that office was turned over to a private firm, who had to BE ACCOUNTABLE, I'm sure it would run more efficiently.

    I personally, have been dealing with SSA since Thing1 (my son) was 18yrs old. That's 9 years now. First time was over here in Calvert County when they had a satellite office at The Pines Senior Center and then at Charlotte Hall when they opened. There were MANY times I would much rather have pulled out my eyelashes one by one than to have dealt with the people at SSA. Especially when they were here in Calvert - those were some of the THE MOST incompetent, and downright mean individuals that I've ever encountered. They treated MOST people like complete idiots, and some were extremely nasty to elderly people. I waited in line and then sat waiting for more than half the day one time. I know that was so, because I had to end up taking the whole day off and my boss was not happy with me about it. I had a lot of time to observe while I was waiting.

    Anyone who knows me "in real life" knows that I keep extensive records for my son, in order to keep his benefits and such organized, and I am extremely organized. I go to my appointments completely ready, and YET, each time they seem to require "one more thing" that I might not have. (I usually do, I keep a notebook of all kinds of paperwork to anticipate their requests. I've gotten better at it - I used to carry a briefcase!).

    The people in SSA - no matter where they are located (I understand the one up in Suitland or whereever it is located - is 10X worse than what I ever experienced) work for the American Taxpayers. Period. Even the armed guard at the SSA offices. They all work for us and to treat even 1 US Citizen poorly is a disgrace. There is really no reason at all to ever be rude to anyone.

    /offsoapbox

Members who have read this thread: 70

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Search:     Advanced Search
Search HELP

| Home | Help | Contact Us | About somd.com | Privacy | Advertising | Sponsors | Newsletter |

| What's New | What's Cool | Top Rated | Add A Link | Mod a Link |

| Announcements | Bookstore | Cafe | Calendar | Classifieds | Community |
| Culture | Dating | Dining | Education | Employment | Entertainment |
| Forums | Free E-Mail | Games | Gear! | Government | Guestbook | Health | Marketplace | Mortgage | News |
| Organizations | Photos | Real Estate | Relocation | Sports | Survey | Travel | Wiki | Weather | Worship |