GopherM
Darwin was right
About a month ago DirecTV uploaded a new program guide and a new menu format. While everyone hates change we all tend to adapt to it after a while. After a month I have only found more reasons to hate it. My most recent experience came when for some reason my home WiFi router got dropped from the DirecTV link. When I brought up the Menu and went to settings it only gave the option to "Reconnect". When I select that it just went into a circular search for the network and kept telling me it couldn't connect and that I needed to reset my network router. I knew that wasn't the problem but did it anyway. After that didn't work I tried to manually configure the internet connection and that lead nowhere. I did a reset on the DirecTV box and still no luck. Then I finally went to the DirecTV support help site and found that the setup steps were still for the old menu and settings and had nothing to do with the new options.
After about an hour of plowing my way through I finally got it to let me go through the manual steps to complete the setup. I went to the online support chat site to seek help and then they agreed that online steps at the support site were no longer correct. He also agreed that the old guide and menu were better than what we now have. The support rep was very friendly and asked me what steps I took to get everything reconnected.
If you have the same problem don't expect a lot of help from the DirecTV online solutions, chat, or customer support over the phone. And good luck getting yourself back online.
After about an hour of plowing my way through I finally got it to let me go through the manual steps to complete the setup. I went to the online support chat site to seek help and then they agreed that online steps at the support site were no longer correct. He also agreed that the old guide and menu were better than what we now have. The support rep was very friendly and asked me what steps I took to get everything reconnected.
If you have the same problem don't expect a lot of help from the DirecTV online solutions, chat, or customer support over the phone. And good luck getting yourself back online.