I have used the same veterinary service always. It was used by my mom for her animals and everything was great so I also used them for all of mine.
The pup is not feeling well so I called to make an appointment. They could not give me one until next Tuesday. I asked if I should just do a walk in. She said they don't do those anymore.
I go home - pup is still not well. I call back - I've been a customer for 22 years with my own animals, never owed them money, always pay in cash, loyal client here. She checks and says I haven't been in for some time so they won't squeeze me in. I say the animals have been healthy so no need to come in until now. She says they won't see the dog. Given its not a matter of life or death but I prefer to catch these things early on, before it becomes a problem.
I say "So you're telling me to give my money to another veterinarian?" She says (in a very perky tone) "Yep". I say "I'll let your doctor's know you said that". She says "Okay".
I called a different vet and I'm leaving in a half hour to take the dog to her appointment.
I'm writing a letter to my regular vet, informing them of their receptionists desire to get rid of longtime customers.
The pup is not feeling well so I called to make an appointment. They could not give me one until next Tuesday. I asked if I should just do a walk in. She said they don't do those anymore.
I go home - pup is still not well. I call back - I've been a customer for 22 years with my own animals, never owed them money, always pay in cash, loyal client here. She checks and says I haven't been in for some time so they won't squeeze me in. I say the animals have been healthy so no need to come in until now. She says they won't see the dog. Given its not a matter of life or death but I prefer to catch these things early on, before it becomes a problem.
I say "So you're telling me to give my money to another veterinarian?" She says (in a very perky tone) "Yep". I say "I'll let your doctor's know you said that". She says "Okay".
I called a different vet and I'm leaving in a half hour to take the dog to her appointment.
I'm writing a letter to my regular vet, informing them of their receptionists desire to get rid of longtime customers.