United Airlines

mAlice

professional daydreamer
Apology? What about my thousand bucks, United?

Hawaii News Now reports (http://bit.ly/2uKx42O ) that Shirley Yamauchi says she paid almost $1,000 each for two tickets because children over the age of 2 are required to have their own seat.

Yamauchi says she told a flight attendant about the problem, but the woman just shrugged, said the flight was full, and walked away.

The company issued an apology five days after the incident.

http://www.fox5dc.com/news/266097448-story
 

Rommey

Well-Known Member
I thought United's policy was to call the cops on anyone that complains about their seats. :shrug:
 

b23hqb

Well-Known Member
PREMO Member
Apparently refunded her ticket price plus "additional" compensation not satisfying to the passenger.

http://www.kpbs.org/news/2017/jul/06/united-apologizes-as-another-passenger-loses-seat/

"Guerin told NPR in a statement that the airline is reviewing the details of the incident. "This should not have happened. We sincerely apologize to Ms. Yamauchi and her son, and we are refunding their tickets and providing additional compensation," he said.

Yamauchi told NBC News that she does not agree with the compensation. "It doesn't seem right or enough for pain and discomfort."

I'm with Yamauchi.
 

Rommey

Well-Known Member
Apparently refunded her ticket price plus "additional" compensation not satisfying to the passenger.

http://www.kpbs.org/news/2017/jul/06/united-apologizes-as-another-passenger-loses-seat/

"Guerin told NPR in a statement that the airline is reviewing the details of the incident. "This should not have happened. We sincerely apologize to Ms. Yamauchi and her son, and we are refunding their tickets and providing additional compensation," he said.

Yamauchi told NBC News that she does not agree with the compensation. "It doesn't seem right or enough for pain and discomfort."

I'm with Yamauchi.
What do you think would be adequate compensation? UAL made a mistake and is trying to rectify the situation, but that doesn't mean this should be a "lottery win" for the passenger. Exactly what "pain" did she suffer? I don't doubt she suffered plenty of discomfort, but so have thousands of other people during flights. Of course we don't know what the "additional compensation" is, so it might be insulting and that is the part she doesn't agree.
 

b23hqb

Well-Known Member
PREMO Member
What do you think would be adequate compensation? UAL made a mistake and is trying to rectify the situation, but that doesn't mean this should be a "lottery win" for the passenger. Exactly what "pain" did she suffer? I don't doubt she suffered plenty of discomfort, but so have thousands of other people during flights. Of course we don't know what the "additional compensation" is, so it might be insulting and that is the part she doesn't agree.

Holding a two year old in your lap for about four hours would be quite uncomfortable, to say the least, not to mention having to sit next to the person that just took your paid for seat. Awkward.

Adequate compensation would seem to be the refunding of both tickets, which they apparently did, toss in some free vouchers for a round trip or three, at her convenience, with no restrictions when and to where in the US, Hawaii and Alaska. That to me, anyway, would ease the pain a bit. I have not flown the arrogant skies of United for decades, and probably won't again if I can possibly avoid it.
 
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