JenArg
New Member
They will totally scam you and mislead you regarding repair work that should be covered under warranty.
They will lie to your face when purchasing an extended warranty as well. Yes, I should of read the "fine" print, but when the finance guy tells you that the warranty will expire at a certain mileage, and that the warranty begins with the mileage on the vehicle when you purchase it, you have no reason not to believe him. The fine print tells you otherwise.
They will give you the run-around regarding repairs and by the time you figure everything out, the warranty has expired and they will tell you there is nothing they can do. They are also smart enough that they don't "document" your visit to the dealership, so you can't "prove" that you were there regarding the issue.
Granted, I let myself be mislead but you always learn from your mistakes and I can guarantee that it won't happen again.
And isn't it strange, that when I called the General Manager, so I could address my concerns, (a person that I have never spoken to before) already knew exactly who I was and the reason I was calling. Why would the General Manager know all about this if there wasn't any "wrong doing"??? Why would a service technician feel that the General Manager should be aware of it? Fishy.. huh?
The lessons that I learned:
1. If you bring a vehicle in for a problem, make sure that a ticket is written up so that you can prove that the vehicle was there. Don't let them get in the vehicle, do a test drive, and then tell you that it isn't a concern and that simple "fix" is all that is needed and you should take it somewhere else. Simple fix means "short-term"..but long enough so that when the problem comes back, the warranty has expired.
2. Always get a second opinion from a non-Ford or non-dealership mechanic.
3. If you do take your vehicle to the dealership for repairs, tell them right off that if the work isn't covered under warranty, than they won't be doing the repairs. They like to tell you that the "problem" with your vehicle isn't covered under warranty and then try to charge you for some bogus repairs. But what they really do is fix the "warranty problem" and charge you for something else that wasn't even a problem.
3. If you do buy an extended warranty (I don't ever recommend that you do) make sure to read the contract carefully and ALL THE FINE PRINT.
4. Don't ever purchase a vehicle from Waldorf/Leonardtown Ford.
Signed,
Jennifer
A very pissed off Ford customer who is $1000+ poorer because she was scammed. (And yes, probably a bit ignorant ..but not anymore)
They will lie to your face when purchasing an extended warranty as well. Yes, I should of read the "fine" print, but when the finance guy tells you that the warranty will expire at a certain mileage, and that the warranty begins with the mileage on the vehicle when you purchase it, you have no reason not to believe him. The fine print tells you otherwise.
They will give you the run-around regarding repairs and by the time you figure everything out, the warranty has expired and they will tell you there is nothing they can do. They are also smart enough that they don't "document" your visit to the dealership, so you can't "prove" that you were there regarding the issue.
Granted, I let myself be mislead but you always learn from your mistakes and I can guarantee that it won't happen again.
And isn't it strange, that when I called the General Manager, so I could address my concerns, (a person that I have never spoken to before) already knew exactly who I was and the reason I was calling. Why would the General Manager know all about this if there wasn't any "wrong doing"??? Why would a service technician feel that the General Manager should be aware of it? Fishy.. huh?
The lessons that I learned:
1. If you bring a vehicle in for a problem, make sure that a ticket is written up so that you can prove that the vehicle was there. Don't let them get in the vehicle, do a test drive, and then tell you that it isn't a concern and that simple "fix" is all that is needed and you should take it somewhere else. Simple fix means "short-term"..but long enough so that when the problem comes back, the warranty has expired.
2. Always get a second opinion from a non-Ford or non-dealership mechanic.
3. If you do take your vehicle to the dealership for repairs, tell them right off that if the work isn't covered under warranty, than they won't be doing the repairs. They like to tell you that the "problem" with your vehicle isn't covered under warranty and then try to charge you for some bogus repairs. But what they really do is fix the "warranty problem" and charge you for something else that wasn't even a problem.
3. If you do buy an extended warranty (I don't ever recommend that you do) make sure to read the contract carefully and ALL THE FINE PRINT.
4. Don't ever purchase a vehicle from Waldorf/Leonardtown Ford.
Signed,
Jennifer
A very pissed off Ford customer who is $1000+ poorer because she was scammed. (And yes, probably a bit ignorant ..but not anymore)
Yes, I should of read the "fine" print, 
No clue why the dealer agreed to this. 
