BA in SoMD
Member
My mom ordered a cradle for me from this store back in November 2002. She paid for it, and they told her it'd be here in 6-8 weeks. Well, I had my baby in February 2003, and we still don't have it! Supposedly it's done, but they have yet to produce it for us. She calls at least two times a week, and every week, it's a new story: the weather was bad, they didn't bring the right truck to transport it back, it didn't fit in the truck, etc.
Two weeks ago, they called her and told her the cradle was in! She went down to the store and saw a cradle, but it wasn't the one she ordered! It had the right finish, but it wasn't the right style. They insisted that it was, but she had the receipts to prove them wrong.
What can we do? They won't refund her money, they only offer her store credit. She doesn't want anything else from the store, just the cradle she ordered! I filed a complaint with the BBB, but is there anything else you can think of that we can do to get the cradle? I cannot believe these people can stay in business this way. Someone told her to take them to small claims court, but like I said, she only wants the cradle. She's very upset by this whole thing.
TIA!
Bridget
Two weeks ago, they called her and told her the cradle was in! She went down to the store and saw a cradle, but it wasn't the one she ordered! It had the right finish, but it wasn't the right style. They insisted that it was, but she had the receipts to prove them wrong.
What can we do? They won't refund her money, they only offer her store credit. She doesn't want anything else from the store, just the cradle she ordered! I filed a complaint with the BBB, but is there anything else you can think of that we can do to get the cradle? I cannot believe these people can stay in business this way. Someone told her to take them to small claims court, but like I said, she only wants the cradle. She's very upset by this whole thing.
TIA!
Bridget
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