And the lawnmower saga continues...

jazz lady

jazz lady

~*~ Rara Avis ~*~
PREMO Member
I received a wonderful letter in the mail today from Sears:

IMPORTANT SAFETY NOTICE
POTENTIAL HAZARD
PLEASE GIVE THIS YOUR IMMEDIATE ATTENTION

Dear Valued Sears Customer,

Our records indicate that you recently purchased a Craftsman :burning: lawn tractor that may have a potential safety hazard. :blahblah: ...the fuel line on the affected lawn tractors may separate from the fuel tank outlet. If the fuel line separates from the fuel tank outlet, fuel will spill out and could present a risk of fire... :yikes: :blahblah:

Do not use the tractor until you have completed the instructions given in this letter. Inform everyone else who may intend to use the tractor os the potential safety hazard.

:yikes: :jameo: :yikes: :jameo: :yikes:

That could explain the sometimes gas leak they never came out to repair. Guess who I'll be calling first thing tomorrow morning. :banghead:
 
Agee

Agee

Well-Known Member
Jazz...

Two Words,

Customer Satisfaction!

Make it happen, insist they come get it, and make it right.

IMO

Sorry and :huggy:
 
jazz lady

jazz lady

~*~ Rara Avis ~*~
PREMO Member
Air...

I am definitely NOT a satisfied customer and they WILL make it right by either replacing this lemon or giving me my money back. Their customer service has sucked big time, too. :boo:

It was quite interesting to see the look of horror on my roommate's face as I read the letter to her. "Do you mean that ####### thing could have gone up in flames while we were on it?" :yikes: "Yep." :jameo:

And thanks. :huggy:
 
C

czygvtwkr

Guest
Sears....enough said

I had them install a steel entry door a couple years ago, they screwed up the door, screwed up my house, and never fixed what they ruined.
 
Pete

Pete

Repete
jazz lady said:
I received a wonderful letter in the mail today from Sears:

IMPORTANT SAFETY NOTICE
POTENTIAL HAZARD
PLEASE GIVE THIS YOUR IMMEDIATE ATTENTION

Dear Valued Sears Customer,

Our records indicate that you recently purchased a Craftsman :burning: lawn tractor that may have a potential safety hazard. :blahblah: ...the fuel line on the affected lawn tractors may separate from the fuel tank outlet. If the fuel line separates from the fuel tank outlet, fuel will spill out and could present a risk of fire... :yikes: :blahblah:

Do not use the tractor until you have completed the instructions given in this letter. Inform everyone else who may intend to use the tractor os the potential safety hazard.

:yikes: :jameo: :yikes: :jameo: :yikes:

That could explain the sometimes gas leak they never came out to repair. Guess who I'll be calling first thing tomorrow morning. :banghead:
Click to expand...
They will just give you a clamp to put on it no doubt.
 
jazz lady

jazz lady

~*~ Rara Avis ~*~
PREMO Member
Pete said:
They will just give you a clamp to put on it no doubt.
Click to expand...
No, THEY will come out and do what needs to be done. I didn't pay that much for a brand new mower to have to fix THEIR problems.
 
BadGirl

BadGirl

I am so very blessed
Let Sears give you your money back, and I'll sell you my John Deere. We need to get a bigger one and I can't imagine the trade-in will be that great. I'll give you an awesome deal - it's a great mower, just too small for our yard.
 
jazz lady

jazz lady

~*~ Rara Avis ~*~
PREMO Member
BadGirl said:
Let Sears give you your money back, and I'll sell you my John Deere. We need to get a bigger one and I can't imagine the trade-in will be that great. I'll give you an awesome deal - it's a great mower, just too small for our yard.
Click to expand...
That might be doable. Specs on your mower?
 
Dougstermd

Dougstermd

ORGASM DONOR
jazz lady said:
"Do you mean that ####### thing could have gone up in flames while we were on it?" :yikes: "Yep." :jameo:

And thanks. :huggy:
Click to expand...


You and you roomate were on the tractor together:confused:


She thinks my tractor is seexy...
 
BadGirl

BadGirl

I am so very blessed
jazz lady said:
That's sounds like the one I test drove down at Carroll's but went :yikes: when I saw the price. :lol: Very nice machine. :yay: How old is it?
Click to expand...
I think it is a 1999 model. Most JD machines have a meter on them that tracks the hours used, but this one doesn't as far as I can tell.

Mulch kit. Extra set of blades. The hood is cracked because of an ill-fated meeting with a low branch of a tree. Cruise control. Good maintenance. Looks great.
 
jazz lady

jazz lady

~*~ Rara Avis ~*~
PREMO Member
You know...

Pete said:
They will just give you a clamp to put on it no doubt.
Click to expand...
that's EXACTLY what they told me tonight when I called. :lol: A technician :rolleyes: is coming out to fix it but the earliest appointment I could get is August 5th. They told me that in the meantime, DON'T use the mower. :jameo:

Anyone want to come out and cut hay in about a week? :banghead:
 
jazz lady

jazz lady

~*~ Rara Avis ~*~
PREMO Member
BadGirl said:
I think it is a 1999 model. Most JD machines have a meter on them that tracks the hours used, but this one doesn't as far as I can tell.

Mulch kit. Extra set of blades. The hood is cracked because of an ill-fated meeting with a low branch of a tree. Cruise control. Good maintenance. Looks great.
Click to expand...

"Ill-fated meeting" :lmao: Let me think about it. I do appreciate the offer. :huggy:
 
kom526

kom526

They call me ... Sarcasmo
BadGirl said:
I think it is a 1999 model. Most JD machines have a meter on them that tracks the hours used, but this one doesn't as far as I can tell.

Mulch kit. Extra set of blades. The hood is cracked because of an ill-fated meeting with a low branch of a tree. Cruise control. Good maintenance. Looks great.
Click to expand...
2 questions:
Which model?
and
Hydrostatic?
 
vraiblonde

vraiblonde

Board Mommy
PREMO Member
Patron
Okay, so what I've learned from this ongoing tale of one thing after another is DO NOT buy any major appliances or tools from Sears because they do not stand behind their product. And if they do, they have to be a PITA about it.

Sorry you're having this trouble, Jazz :huggy:
 
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