Apple spent an estimated $10,000 trying to repair a MacBook Pro

[GURPS]

Apple spent an estimated $10,000 trying to repair a MacBook Pro when the fix was incredibly simple — and it shows a limitation of Apple's latest MacBook designs

Finally, after all that drama, an Apple Genius shined a flashlight at the screen of his original, problematic unit and found the real answer to the problem. Ready for it? Here it is:

The computer's display brightness was turned all the way down.




FFS You ALWAYS Start with the Basics ... and also connect an external display.

 

[Kyle]

to all those "Apple Genius" folks.

 

[vraiblonde]

Tech geeks always do that, default to hardware and config when most of the tech support calls I receive get resolved by rebooting or turning off CAPSLOCK. One of my clients complained that she was on the phone with "her computer guy" for over an hour inputting port numbers and trying different SMTP/POP settings because she couldn't send and receive email....I resolved her problem by asking her if she was connected to the internet.

Tech people really do know their chit and many of them are legit geniuses, but they don't think like normal people. Which is why Apple came up with that silly touch bar and why web designers thought splash screen homepages were a good idea.