Earlier in the year we dumped everything Atlantic Broadband except internet to just get Hulu and Netflix. I did not want to do it because I lost Orioles games (Masn), but could not justify a $280 cable bill after DVR, extra boxes, HBO and what not. So now we pay them $90 for internet service.
I went to their site, and noticed that they had several promos. One that caught my eyes was $69 for internet, phone, and 60 channels (including locals and MASN) for two years. That's less than I pay for just internet. It of course had the caveat of being for "new" customers..however in my mind, the TV and phone would be new service. Even if I did not get that rate something in the ball park would be good.
https://atlanticbb.com/bundles-deals/internet-tv-phone
So I call them today to see what they can do. I ended up waiting on hold for 42 MINUTES. Even worse, their hold music every 4 minutes or so makes a ringing sound like someone is picking up...but in reality some kind of ad plays.
Finally a woman picks up. She asks for my number, and I tell her. She is like "please hold". I am like "I have been on hold for 42 minutes". She is like "No way you were on hold that long, we are not that busy"...and argues with me about it. I am looking right at the call timer.
She comes back and I tell her I am interested in one of the new $70 plans. She goes on about being a new customer. I am like.."well two of the services are new". She bluntly tells me I don't qualify. I am like what if I cut off my internet, try Verizon, and come back. She is like "Oh, you can disconnect service for 30 days, then get the deal". I am like so you would risk letting me try someone else's service rather than just giving someone who has been a customer 10 years the deal anyone off the street with no account gets? She is like "Sir I don't make the rules".
I am like "Okay, well what can you do?". She is like " For an existing customer, the rate for the $69 dollar new customer plan would be $140..and it's only locked in 6 months vs the 2 years on the other plan". That obviously floored me. An existing long term customer and I have to pay double a new one? I expressed frustration and her response was "Is there anything else you need". I hung up.
Now I am not dumb..I get they want new customers and low ball those deals. But I also know they go into it understanding there will be existing customer backlash. Companies like directTV make an strong attempt to keep customers when their promos end.
I just thought I would post so maybe someone else does not see those deals and waste an hour for nothing.
I went to their site, and noticed that they had several promos. One that caught my eyes was $69 for internet, phone, and 60 channels (including locals and MASN) for two years. That's less than I pay for just internet. It of course had the caveat of being for "new" customers..however in my mind, the TV and phone would be new service. Even if I did not get that rate something in the ball park would be good.
https://atlanticbb.com/bundles-deals/internet-tv-phone
So I call them today to see what they can do. I ended up waiting on hold for 42 MINUTES. Even worse, their hold music every 4 minutes or so makes a ringing sound like someone is picking up...but in reality some kind of ad plays.
Finally a woman picks up. She asks for my number, and I tell her. She is like "please hold". I am like "I have been on hold for 42 minutes". She is like "No way you were on hold that long, we are not that busy"...and argues with me about it. I am looking right at the call timer.
She comes back and I tell her I am interested in one of the new $70 plans. She goes on about being a new customer. I am like.."well two of the services are new". She bluntly tells me I don't qualify. I am like what if I cut off my internet, try Verizon, and come back. She is like "Oh, you can disconnect service for 30 days, then get the deal". I am like so you would risk letting me try someone else's service rather than just giving someone who has been a customer 10 years the deal anyone off the street with no account gets? She is like "Sir I don't make the rules".
I am like "Okay, well what can you do?". She is like " For an existing customer, the rate for the $69 dollar new customer plan would be $140..and it's only locked in 6 months vs the 2 years on the other plan". That obviously floored me. An existing long term customer and I have to pay double a new one? I expressed frustration and her response was "Is there anything else you need". I hung up.
Now I am not dumb..I get they want new customers and low ball those deals. But I also know they go into it understanding there will be existing customer backlash. Companies like directTV make an strong attempt to keep customers when their promos end.
I just thought I would post so maybe someone else does not see those deals and waste an hour for nothing.
