First, I will get to the point and say this. Their routers are not the best equipment, and that has been the source of my biggest problem over the years. I recommend asking the fine folks at Best Buy what you should use, and buy it. It will save you SO much aggravation.
I’ve recently had new service installed to my most recent home, and it’s been a long road. There’s only so much that can be understood and/or visualized on the phone, and a technician had to come out to “check serviceability”. It has taken a few tries, but I have an unusual circumstance.
If you call to speak to a representative, be prepared to wait, but I try to put in earbuds and use that time to get chores done. I have experienced “dropped calls” on occasion when it was finally my turn to get a representative on the line after having been on hold for 30-60 minutes, and I have had to call ABB at least 15 times in the past month. On each phone call, I have had to patiently explain my situation/needs to each representative, and give them time to understand. Each person has appreciated that I helped them to help me, and it ultimately yields better results.
Other than the long wait on the phone, the customer service is usually helpful and ABB has done a decent job of offering an appointment within a day or two, and getting a technician to my home in a timely manner.
Unfortunately, my service still isn’t useable, and it’s because I haven’t had time this week to dedicate to a 45 minute phone call to give them my new router information (model and serial number), before I can install it and hopefully FINALLY have service! ABB has to input the router into their system, or ABB servers will not recognize it and it won’t work. That’s confusing to me.
