Breezeline internet

Hijinx

Hijinx

Well-Known Member
I don't know about how others are making out with Breezeline, but IMO if you can get any other internet do it.
My Modem is bad. It just goes dead, and then it come back on 5 minutes or so later.
Of course i went through the obligatory phone call and the reset and tried to get a contact with a human, they phone says I have a wait time I sit there for 5 minutes waiting and than get a busy signal. Cut off. This has been going on for 5 days now and to say I am pissed is putting it mildly. One day I did get their technician, he went through all of the BS and it didn't fix it. Now i just get the busy signal.

They have us by the balls and they are charging us through the nose for their service. And their service sucks.
 
Clem72

Clem72

Well-Known Member
Not that you should have to have a backup plan, but if your cell phone service has free tethering and unlimited data that is an option. (Visible, owned by Verizon has this for $30 a month).

Turn on tethering and you can get one device connected to the internet. Be sneaky and connect it to a travel-router and you can connect your whole house.
 
awpitt

awpitt

Main Streeter
Both Verizon and T-Mobile offer 5G (mid band) Wireless Home Internet but availability is based on where you live.
 
Clem72

Clem72

Well-Known Member
If you guys have (or can look up) the direct-line number for the old Metrocast technical support (was always answered by a human, one of their techs) it was still working the last time I tried it a year or so ago.
 
kom526

kom526

They call me ... Sarcasmo
I just got off the phone with Breezeline regarding an ongoing connectivity issue and I think that I did make some headway with our particular difficulties. When Breezeline took over ownership they published a line of recommended modems for their service. Whether this list was communicated to the customers, I have no clue. What I can say is I was not notified in any way shape or form of this list. We are currently using our personal modem which is conveniently, not on their list.

Service records and calls for service before 2021 are no longer "in the system", so have your recall ready if you get them on the phone. I spoke with tech services and with customer services and found out that we are eligible for a lower rate with better service for a much lower price. Now this is a business account so your mileage may vary. We will be changing to a package and upgrading our equipment (renting) that is more in line with our needs.

2021_approved_modems BZL (1)-page-001.jpg
 
Hijinx

Hijinx

Well-Known Member
I went over to their office and was greeted by a personable person who looked up my account. He stated my Modem was antique and he gave me a new Modem. now it's working fine. That is basically what everyone wants and needs , A HUMAN BEING here in America, that we can speak to.

I spent at least 5, 15 minute phone calls for nothing and was out of the building in 10 minutes and happy.
 
S

SandieGarry

Well-Known Member
We moved back in 2021 and got all new equipment when we reconnected with Breezeline. Our issues have been fairly nonexistent since. I agree that most customers need an equipment upgrade.
 
B

Bobwhite

Well-Known Member
I don't know where any of you live, but Comcast is currently laying fiber in Wildewood. I don't know if Comcast is going to be any better, but competition can't hurt. However, the rumors that I have heard involve Comcast buying Breezeline (there goes the competition) and Breezeline going to streaming only. Time will tell.
 
W

wubbles

Active Member
Bobwhite said:
I don't know where any of you live, but Comcast is currently laying fiber in Wildewood. I don't know if Comcast is going to be any better, but competition can't hurt. However, the rumors that I have heard involve Comcast buying Breezeline (there goes the competition) and Breezeline going to streaming only. Time will tell.
Click to expand...
Any idea when they will go live? I saw them laying the fiber on my street a couple weeks ago.
 
Gilligan

Gilligan

#*! boat!
PREMO Member
kom526 said:
I just got off the phone with Breezeline regarding an ongoing connectivity issue and I think that I did make some headway with our particular difficulties. When Breezeline took over ownership they published a line of recommended modems for their service. Whether this list was communicated to the customers, I have no clue. What I can say is I was not notified in any way shape or form of this list. We are currently using our personal modem which is conveniently, not on their list.

Service records and calls for service before 2021 are no longer "in the system", so have your recall ready if you get them on the phone. I spoke with tech services and with customer services and found out that we are eligible for a lower rate with better service for a much lower price. Now this is a business account so your mileage may vary. We will be changing to a package and upgrading our equipment (renting) that is more in line with our needs.
Click to expand...

we have a business account and a home account on the same property. Calls to the business account service number are pretty quickly dealt with by live persons. The home account....hopeless.
 
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