Can't RAS into NMCI

BOP

BOP

Well-Known Member
They pushed software to me, but still can't RAS in. I can connect to web mail, and to secure sites (albeit slowly). Any thoughts?
 
h3mech

h3mech

Active Member
you must have one of the new HP machines. did you right click on the RAS icon in your system tray? then you need to click on SSL VPN Connect and wait for it to acess the NMCI Server
 
jrt_ms1995

jrt_ms1995

Well-Known Member
BOP said:
They pushed software to me, but still can't RAS in. I can connect to web mail, and to secure sites (albeit slowly). Any thoughts?
Click to expand...

You should report this! If things were working normally, you wouldn't be able to connect to anything!

:lmao:
 
I

inkah

Active Member
BOP said:
They pushed software to me, but still can't RAS in. I can connect to web mail, and to secure sites (albeit slowly). Any thoughts?
Click to expand...

Had the problem a couple of times. First time called and was fixed right up. Second time...nothing. got a kid from field services who assured me the only hope was a complete wipe and rebuild of my computer. No way I can live w/ow machine for a few days so I use the web access email and download files if I need to use the aircard.
 
Foxhound

Foxhound

Finishing last
Best thing to do before you give it to the NMCI tech is to take it to a known good NMCI connection and let it get updates. Leave it connected overnight on base if you can. If it hasn't had a push in a while it could solve everything. If your at PAX they love to re-image. Make sure you have your data backed up before you give it to them. They are forced to stick to policy. Not allowed to back up data on a service ticket. Requires a MAC ticket first. Good luck.
 
Radiant1

Radiant1

Soul Probe
Foxhound said:
If your at PAX they love to re-image. Make sure you have your data backed up before you give it to them. They are forced to stick to policy. Not allowed to back up data on a service ticket. Requires a MAC ticket first. Good luck.
Click to expand...
:yeahthat: I recently went through a re-image. I knew it had to be done, but had to go through a MAC ticket first which made the process of getting my PC fixed longer than it had to be. Field services won't back up your data for you so whatever my alternate network drive wouldn't hold I sent to my web-based email so I could recover it. It's kind of a pain to rebuild your settings but at least the PC will work properly again.
 
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