When I moved to southern MD close to 10 years ago from the Baltimore area, I didn't know anyone or anything about the area. After meeting with a few different builders, I decided to have a home built by Quality Built Homes inc. I went with them because at the time, I felt most comfortable with them, and I liked what they had to offer.
For close to 10 years, everything with the house had been just fine, until one day I noticed a wet spot in my backyard. With a bit of trouble shooting, I figured out that a pipe under my basement floor had broken. I called quality built homes inc. to inquire about warranty information on the plumbing. The warranty had run out.
That day, I realized that having a home built by them was the BEST DECISION OF MY LIFE. The person I spoke with on the phone, Wayne, after taking the time to explain the warranty information, offered to stop by and take a look at the problem and see if he could help. After coming by that day, he started the ball rolling by getting all the professionals needed (plumbers, concrete experts, painters, carpet and flooring installers, and I'm sure I'm forgetting others) to get my house back to as good as new.
All this work, time, and effort was completed and the whole experience never took a PENNY out of my pocket. I was on my way to the store to buy a $3.00 item that was needed, and I was stopped and told not to worry about it, they would take care of it.
I have no idea what caused that pipe under the house to break. My best guess is that it was due to the earthquake we had in 2011. That didn't matter to Quality Built Homes though. All they cared about was getting my home fixed and returned to the way it was before this all happened.
It's so rare in this day and age for companies to go above and beyond ALL expectations to stand by their product the way QBHI does. Anyone who is looking for a builder would be a fool not to put Quality Built homes inc. at the top of their list.
For close to 10 years, everything with the house had been just fine, until one day I noticed a wet spot in my backyard. With a bit of trouble shooting, I figured out that a pipe under my basement floor had broken. I called quality built homes inc. to inquire about warranty information on the plumbing. The warranty had run out.
That day, I realized that having a home built by them was the BEST DECISION OF MY LIFE. The person I spoke with on the phone, Wayne, after taking the time to explain the warranty information, offered to stop by and take a look at the problem and see if he could help. After coming by that day, he started the ball rolling by getting all the professionals needed (plumbers, concrete experts, painters, carpet and flooring installers, and I'm sure I'm forgetting others) to get my house back to as good as new.
All this work, time, and effort was completed and the whole experience never took a PENNY out of my pocket. I was on my way to the store to buy a $3.00 item that was needed, and I was stopped and told not to worry about it, they would take care of it.
I have no idea what caused that pipe under the house to break. My best guess is that it was due to the earthquake we had in 2011. That didn't matter to Quality Built Homes though. All they cared about was getting my home fixed and returned to the way it was before this all happened.
It's so rare in this day and age for companies to go above and beyond ALL expectations to stand by their product the way QBHI does. Anyone who is looking for a builder would be a fool not to put Quality Built homes inc. at the top of their list.
came back lmao!
