Last October, 42-year-old Kanokporn Tangsuan passed away after eating at the Raglan Road restaurant in Disney Springs. Her death is reportedly due to a food allergy. Her husband, Jeffrey Piccolo, is suing the restaurant owners and the Walt Disney Company over her death.
The
news of the tragedy and the lawsuit came out in February 2024.
A
month ago, it came out that Disney’s lawyers were arguing that their terms of service for using apps or Disney+ meant that the family had agreed to waive court proceedings and agreed to arbitration in any matter regarding the Walt Disney Company.
Even though it was reported, Disney said nothing. Now that the mainstream media has picked it up and far more people are aware of the situation, Disney has finally made a statement, at least according to
The Hollywood Reporter.
THR said Disney responded to them via email late Wednesday night, saying that they were “deeply saddened” and “We are merely defending ourselves against the plaintiff’s attorney’s attempt to include us in their lawsuit against the restaurant,”
It’s concerning that Disney is using the wording in a terms of service agreement for Disney+ to say you can never sue them to “defend themselves.”
“
The Terms of Use, which were provided with the Subscriber Agreement, include a binding arbitration clause. The first page of the Subscriber Agreement states, in all capital letters, that ‘any dispute between You and Us, Except for Small Claims, is subject to a class action waiver and must be resolved by individual binding arbitration’.”
Disney thinks streaming service arbitration clause removes liability for Epcot patron's death 
Disney Plus Subscribers Can't Sue Disney For ANYTHING?! (Update)
