Comcast users should request a credit for outages

[LeroyCRE]

From Clarkhoward.com:

If you are a Comcast Internet subscriber, you may have experienced some outages with your service recently. The outages are do to "an upgrade" at the company and may have prevented you to check e-mail or access the Web.

Jeanne Russo, Comcast spokeswoman, said in a recent Washington Post article that the company would issue credits to any customers who had problems as a result of the outages. But you must call the company to get the credit. Comcast will not be issuing credit automatically.

Call 1-800-COMCAST or 888-COMCAST to be re-routed to your local branch. From there, Comcast representatives say you will receive your refund.

 

[allan1058]

anybody??

Did anybody actually do this? I experienced about a 20 hour outage a few Saturdays when that storm came through. Anybody get a refund??

 

[Chasey_Lane]

A 20-hour outage. What would the credit be?

 

[jp2854]

You have to report it the day you have the outage for them to give you a refund and you have to call continuously and complain til they do something about it.

 

[mainman]

A 20-hour outage. What would the credit be?

$1.08?

 

[Pete]

$1.08?

I came up with $1.38, something I am going to make a stand over

 

[John Z]

Sorry to bizzump such an old thread, but we did see a couple of weeks worth of very poor internet service from Comcast. They had to replace a cable running from the street to the house and something else further out. We called and got a refund for 2 weeks of the internet portion of the bill, resulting in a lower bill the next time.