my dell desktop, has a virus.. it hides all of my documents, and pictures. downloaded malware and rkill ran them to no avail. when you scan it scand the folders there are in just can't get to them. i need them back! there are hundreds/thousands of pictures, and some very important documents. can anyone tell me the name and phine number of A GOOD TECH? pls answer to stew77_@hotmail.com thanks!
computer help needed
- Thread starter stew77
- Start date
GWguy
*
We've come across this virus a few times. The computer has to be booted in safe mode with an external drive attached to recover all the files/folders/email/etc. Once the data is recovered, the computer should be wiped and reloaded with a clean OS. Before the data is restored, every file and folder needs to have the 'hidden' file attribute removed and the data scanned for any remaining virus.
Sorry I can't recommend someone, haven't used a computer shop around here in many years.
Sorry I can't recommend someone, haven't used a computer shop around here in many years.
RPMDAD
Well-Known Member
Stew, don't know anything about these guys other than they are in Lusby. You can try giving them a call..
Southern Maryland Computer Repairs/On Site Repairs Pickup Drop Off
Mongo53
New Member
NOT that it helps you now, BUT for the future; back up your files, look for a sale on external hard drives, you can often get one real cheap online. Pay for a "Real" Anti-Virus Software program, do NOT settle for one of the free ones.
If you are a Comcast Internet customer, as a benefit of being their customer, they provide you free Anti-Virus, the "REAL" Symantec Norton Security Suite, same as the "REAL" one you pay for in the stores.
If you are a Comcast Internet customer, as a benefit of being their customer, they provide you free Anti-Virus, the "REAL" Symantec Norton Security Suite, same as the "REAL" one you pay for in the stores.
97reenigne
New Member
I agree with GWguy.. You need to boot into safe mode. Run rkill. This should find 1 item running. Then run malware bytes. This should find it and remove it. I have seen several versions of this malware. The latest not only hides your documents but also moves all the program shortcuts from your start menu to a hidden file. It does not play nice.
I don't know anyplace around here that will not charge you an arm and a leg to fix it though.
I don't know anyplace around here that will not charge you an arm and a leg to fix it though.
Katt
Active Member
Run antivirus program in Safe Mode (tap F8 on start up until it gives you that option) You may have to run it a few times to be sure you have gotten it all. Also run a anti-malware program (adaware, etc.) in safe mode if you can. It will take alot of time to do a full scan, but it's worth it. You might want to delete all your cookies, temp. internet files, etc. before doing the scans. No need to scan those items if you can just delete them first. Be sure your antivirus program is up to date, as well as any other scanning program. If you let your computer go to sleep when you are done with it, you probably haven't let it update or scan on a regular schedule, hence your problems. Having these programs is great, but leaving your computer on for them to update/run is of utmost importance.
E
EmptyTimCup
Guest
pull the hard drive, connect it to an adapter and connect it another PC, retrieve files ....
reformat reinstall .........
reformat reinstall .........
Here are step by step directions on how to unhide your files and folders after this malware attack
PC Hell: How to Unhide Files and Folders after Malware Virus Attack
Directions on how to unhide them manually as well as a link to a program that will do it automatically.
Hope this helps.
Mark
PC Hell: How to Unhide Files and Folders after Malware Virus Attack
Directions on how to unhide them manually as well as a link to a program that will do it automatically.
Hope this helps.
Mark
quattroginger
New Member
best thing to do if you can is restore to a previous date.