CPFCU Debit Card Woes

[PrchJrkr]

I received a notice (voicemail) yesterday afternoon while visiting a friend stating that a temporary hold had been placed on my CPFCU debit card and to contact their Fraud Services Dept. I assumed it was a phishing call, so I decided to blow it off until the morning. Well, upon checking my CPFCU checking balance this morning before paying bills, I discovered that I had apparently made a purchase yesterday at Best Buy in Minnesota for $264.99. I wonder what neat little gadget I bought!

Thank the Lord that I chose to have my stimulus check deposited into my NFCU account and NOT CPFCU. This is the second time within a year that my CPFCU card has been compromised. They managed to wipe out almost all of last weeks paycheck with one purchase. Had I been successful in my attempt to have my stimulus deposited into that account, another purchase for $847.99 (the purchase that was flagged) might have cleared and they would have made off with the better part of my stimulus money.

I asked the agent how this happened and his response was that one of the many vendors that I patronize could've been compromised or that a card skimmer could've stolen my information. I will assume the former because I'm very cautious (read anal) about the fuel pumps and ATMs I use. I find it hard to believe that my CPFCU card has been hit twice and I've never had a problem with NFCU. So, he has blocked my card and I have to contact the fine folks at CPFCU and have the $264.99 charge that was approved, reversed, and wait for a new card to be issued/mailed. This is exactly how I wanted to spend my Monday morning, not.

CPFCU card holders may want to check your balances. Just sayin'...

 

[kom526]

CPFCU has a terrible track record with breaches.

 

[PrchJrkr]

CPFCU has a terrible track record with breaches.

That's my experience with them. I only keep an account open there because Mommy Dearest and the my kids have accounts there and we do money shuffling at times. I'm going to have my direct deposit transferred to NFCU after this is squared away. I live too close to the edge to have my paycheck disappear like that.

 

[DaSDGuy]

Odd, my daughters (plural) both had the exact opposite. NFCU breached so they went to CPFU. That was almost 10 years ago and no problems since.

 

[kom526]

Odd, my daughters (plural) both had the exact opposite. NFCU breached so they went to CPFU. That was almost 10 years ago and no problems since.

My LW has had her info compromised 2x in the past 6-7 years, and she hardly ever uses that particular card. The last time, she was skimmed at an "independent" gas station.

 

[DaSDGuy]

My LW has had her info compromised 2x in the past 6-7 years, and she hardly ever uses that particular card. The last time, she was skimmed at an "independent" gas station.

Maybe try a station card. We use Giant gas points at the Shell station with a Shell card. Good luck buying a PS4 in Minnesota with a Shell card.

 

[vraiblonde]

So do you just have to eat the fraud charges or is CPFCU insured for that?

 

[PrchJrkr]

Maybe try a station card. We use Giant gas points at the Shell station with a Shell card. Good luck buying a PS4 in Minnesota with a Shell card.

I don't know if I could get approved for a gas card, but I may look into it.

 

[PrchJrkr]

So do you just have to eat the fraud charges or is CPFCU insured for that?

They're in the process of getting my money back into my account. I just filled out some forms and emailed them back. The guy I'm dealing with is super helpful. I'm glad I have another account though. My new card will take 7-10 days to get here.

 

[Auntie Biache']

We've been with CPFCU since '96, and they have always been very quick to alert us to compromise. I think we've had cards compromised 3 or 4 times in almost 25 years we've done business with them. We've never had to "eat it", and they get a new card out to us right away. I have to say, over all, CPFCU is the best bank we've ever done business with. When we moved, I opened a new account with a local, popular credit union and absolutely hated doing business with them. In the end, we decided we didn't need a physical building for banking, closed the account, and we still only use CP. Compromised accounts are not unique to CP, but the professional way in which they handle it is.

 

[phreddyp]

Why are you guys even using debit cards ? Credit cards are much safer , you can get rewards and you are only liable for like $75.00 if it gets compromised .

 

[mitzi]

They're in the process of getting my money back into my account. I just filled out some forms and emailed them back. The guy I'm dealing with is super helpful. I'm glad I have another account though. My new card will take 7-10 days to get here.

It happened to me about 3 years ago (different bank). It took 9 days for money to return to my account. I had to go to the branch and they gave me a temporary debit card to use until the official one came in the mail. I had bills I needed to pay during those 9 days.

 

[Bann]

We've been with CPFCU since '96, and they have always been very quick to alert us to compromise. I think we've had cards compromised 3 or 4 times in almost 25 years we've done business with them. We've never had to "eat it", and they get a new card out to us right away. I have to say, over all, CPFCU is the best bank we've ever done business with. When we moved, I opened a new account with a local, popular credit union and absolutely hated doing business with them. In the end, we decided we didn't need a physical building for banking, closed the account, and we still only use CP. Compromised accounts are not unique to CP, but the professional way in which they handle it is.

I was reading through the thread before replying - this is my experience, as well. I've been with them since 2005, and I've only had a couple of times where there was an issue. Once it was compromised and they reimbursed the money - the other times (3?) the fraud WAS STOPPED. They blocked the card from being used, but that's to be expected. I've had great luck with them. (I still do not like their new online or mobile platforms!)

There's also an app you can get called "Card Control" at CPFCU. I think they show it on the front page of the Website. There are various Alert and Control Preferences you can set on your debit card which alert you whenever it's used. You can also control whether it can be used for E-commerce, and so forth.

I use this for my older son, so that when he goes places, he can use his debit card with autonomy. I can shut that card off in as long as it takes me to log into the account, also.

 

[PrchJrkr]

It happened to me about 3 years ago (different bank). It took 9 days for money to return to my account. I had to go to the branch and they gave me a temporary debit card to use until the official one came in the mail. I had bills I needed to pay during those 9 days.

Wow, nine days to recover the money? That's downright brutal. Mine was back in my account by lunchtime. Now I get to turn around and give Verizon Wireless a huge chunck of it.

 

[mitzi]

Wow, nine days to recover the money? That's downright brutal. Mine was back in my account by lunchtime. Now I get to turn around and give Verizon Wireless a huge chunck of it.

I was told they had to do an investigation before they could put the money back in. They said it could be 5 to 10 days. My account was accessed somewhere in the United Kingdom.

 

[PrchJrkr]

I was reading through the thread before replying - this is my experience, as well. I've been with them since 2005, and I've only had a couple of times where there was an issue. Once it was compromised and they reimbursed the money - the other times (3?) the fraud WAS STOPPED. They blocked the card from being used, but that's to be expected. I've had great luck with them. (I still do not like their new online or mobile platforms!)

There's also an app you can get called "Card Control" at CPFCU. I think they show it on the front page of the Website. There are various Alert and Control Preferences you can set on your debit card which alert you whenever it's used. You can also control whether it can be used for E-commerce, and so forth.

I use this for my older son, so that when he goes places, he can use his debit card with autonomy. I can shut that card off in as long as it takes me to log into the account, also.

I'm not disparaging CPFCU in any way, I'm just curious how it happened to that account twice with completely different numbers. I've been using Navy Federal as my primary bank for several years and i just started using Cedar Point more since I switched jobs. Navy Federal really needs a bigger presence in this area. I'll definitely set up alerts on Cedar Point now that I'm using it more. Navy Federal is already sending me transaction notifications.

 

[PrchJrkr]

I was told they had to do an investigation before they could put the money back in. They said it could be 5 to 10 days. My account was accessed somewhere in the United Kingdom.

Wow, again! Cedar Point has excellent recovery services. The last time I bought someone a nice bouquet for just shy of $100 from 1800FLOWERS.com. That wasn't terrible, and they had it back within a day. I just had to deal in cash that week until my new card arrived.

 

[Bann]

I'm not disparaging CPFCU in any way, I'm just curious how it happened to that account twice with completely different numbers. I've been using Navy Federal as my primary bank for several years and i just started using Cedar Point more since I switched jobs. Navy Federal really needs a bigger presence in this area. I'll definitely set up alerts on Cedar Point now that I'm using it more. Navy Federal is already sending me transaction notifications.