Hardware Warranty support diagnoses defects in materials and workmanship with Dell branded products to determine if a part covered under Dell's Limited Warranty1 has failed. If through this troubleshooting process, it's determined that a part covered under warranty has failed, then the support agent will either dispatch the part to the customer for self installation, or the customer's part will be replaced via At-Home* or Mail-In Service.
Support for your Dell hardware is available 24 hours a day, 7 days a week . For fast resolution, Dell recommends you use the support website, email, and chat services before calling telephone support. If you require Dell telephone support, please use your Express Service Code to be efficiently routed to a helpful technician. Support Website
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Telephone support: 1-800-624-9896
Dell branded products can be purchased with a minimum of either a 90-day or a one-year limited warranty1 for coverage of defect in materials and workmanship. In addition, extended warranties can also be purchased that extend the duration of your original limited warranty. To find out the warranty period for your product, refer to your invoice or use the tools on our support page to assist you. The terms of the limited warranty applicable to your Dell branded product, can be found here. In addition to the limited warranty for your system or peripheral, a variety of service options are available so that you may customize service purchases according to your needs. Click here to learn more about the Dell Solution Center.
Usage or "How To" Support - Dell offers assistance for questions outside the hardware warranty on how to use Dell products factory-installed software by purchasing Dell's HelpDesk options on a incident or annual contract basis. For more information on these service offerings, please see HelpDesk.
