Disable AOL

[ocean733]

How do I disable AOL?

My sister is trying to set up Verizon DSL. She has the equipment and has been notified via email that she is now set up to be connected.

Apparently, she needs to disable AOL (not get rid of it) before she can begin DSL installation.

Every time she has called the help desk, she waits and then is disconnected after 10 minutes. She finally got a person on the line, but he had a thick accent and she couldn't even understand what he was saying!

Any ideas?

Thanks in advance for any help!

 

[mainman]

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This technical support bulletin only applies to users that have AOL's software installed on their computer.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" /><o></o>
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</TD></TR><TR style="mso-yfti-irow: 2"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 0in; BORDER-TOP: #d4d0c8; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: #d4d0c8; WIDTH: 100%; PADDING-TOP: 0in; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" width="100%">Disabling AOL (but leaving it installed):<o></o>

</TD></TR><TR style="mso-yfti-irow: 3"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 0in; BORDER-TOP: #d4d0c8; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: #d4d0c8; WIDTH: 100%; PADDING-TOP: 0in; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" width="100%"> <o></o>

</TD></TR><TR style="mso-yfti-irow: 4"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 0in; BORDER-TOP: #d4d0c8; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: #d4d0c8; WIDTH: 100%; PADDING-TOP: 0in; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" width="100%"><TABLE class=MsoNormalTable style="WIDTH: 95%; mso-cellspacing: 0in; mso-padding-alt: 0in 0in 0in 0in; mso-table-lspace: 2.25pt; mso-table-rspace: 2.25pt; mso-table-anchor-vertical: paragraph; mso-table-anchor-horizontal: column; mso-table-left: right; mso-table-top: middle" cellSpacing=0 cellPadding=0 width="95%" align=right border=0><TBODY><TR style="mso-yfti-irow: 0; mso-yfti-lastrow: yes"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 0in; BORDER-TOP: #d4d0c8; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: #d4d0c8; WIDTH: 100%; PADDING-TOP: 0in; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" width="100%">

1. Disconnect from AOL. <o></o>
2. Right-click the AOL icon in the System Tray (The System Tray is the area of the Windows toolbar that contains the clock.) <o></o>
3. From the menu that pops up select "Exit". <o></o>
4. A window will appear asking if you wish for AOL to restart next time you start your computer. Click the "No" button. <o></o>

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<o></o>
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</TD></TR><TR style="mso-yfti-irow: 5"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 0in; BORDER-TOP: #d4d0c8; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: #d4d0c8; WIDTH: 100%; PADDING-TOP: 0in; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" width="100%">Disabling AOL (and removing it from your computer):<o></o>

</TD></TR><TR style="mso-yfti-irow: 6"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 0in; BORDER-TOP: #d4d0c8; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: #d4d0c8; WIDTH: 100%; PADDING-TOP: 0in; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" width="100%"> <o></o>

</TD></TR><TR style="mso-yfti-irow: 7; mso-yfti-lastrow: yes"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 0in; BORDER-TOP: #d4d0c8; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: #d4d0c8; WIDTH: 100%; PADDING-TOP: 0in; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" width="100%"><TABLE class=MsoNormalTable style="WIDTH: 95%; mso-cellspacing: 0in; mso-padding-alt: 0in 0in 0in 0in; mso-table-lspace: 2.25pt; mso-table-rspace: 2.25pt; mso-table-anchor-vertical: paragraph; mso-table-anchor-horizontal: column; mso-table-left: right; mso-table-top: middle" cellSpacing=0 cellPadding=0 width="95%" align=right border=0><TBODY><TR style="mso-yfti-irow: 0; mso-yfti-lastrow: yes"><TD style="BORDER-RIGHT: #d4d0c8; PADDING-RIGHT: 0in; BORDER-TOP: #d4d0c8; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: #d4d0c8; WIDTH: 100%; PADDING-TOP: 0in; BORDER-BOTTOM: #d4d0c8; BACKGROUND-COLOR: transparent" width="100%">

1. Disconnect from AOL. <o></o>
2. Click the "Start" button. <o></o>
3. Click the "Settings" menu item. <o></o>
4. Another menu will open, Click the "Control Panel" option. <o></o>
5. The control panel will open. <o></o>
6. Double-click the icon labeled "Add/Remove Programs" <o></o>
7. In the list of programs that is displayed find the listing for AOL's software and double-click it. <o></o>
8. Follow the on-screen prompts to finish the removal process. <o></o>

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<o></o>
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[kwillia]

This technical support bulletin only applies to users that have AOL's software installed on their computer. ​

Are there really folks that would consider removing or unistalling something they don't have on their computer? ​

 

[mainman]

Are there really folks that would consider removing or unistalling something they don't have on their computer? ​

as opposed to people using manual settings...yes..

 

[ocean733]

Thanks so much, mainman. She hasn't yet gotten back to me. I'm keeping my fingers crossed!

Kwillia: You are a goof!