MikeyBash
New Member
Less that two years ago, we had our gutters replaced with very expensive "no-clog" gutters from Empire Today, who we thought was a respectiable company.
When we called for service, we received a call back with the following message on July 8, 5:24 from 14109236216.
"This message is for Mr and Mrs. Basham. This is Nikia calling from Empire regarding your gutters. I was just calling as a follow-up to inform you that we are no longer in the home improvement business. So Empire does not have anyone just come out to do any repairs for your gutters. Empire covers the gutters for a one year limited warranty which will be forwarded to you through the mail. Also, we do not unclog gutters which is located in your warrenty, again will be forwarded to you. If you have any questions or concens please feel free to give us a call. Thank you."
A couple of notes:
- When we bought our gutters a little more than a year ago, we were given a lifetime warranty that indeed including cleaning clogs, since these were very expensive NON-CLOG gutters.
- Since when can a company give you one warranty when you purcace a product, then unilaterally decide to change it after you've already paid your money for the product WITH the warranty!
I've got all the documentation, as well as a recording of this phone call. Any suggestions for the next place this compaint??
:
When we called for service, we received a call back with the following message on July 8, 5:24 from 14109236216.
"This message is for Mr and Mrs. Basham. This is Nikia calling from Empire regarding your gutters. I was just calling as a follow-up to inform you that we are no longer in the home improvement business. So Empire does not have anyone just come out to do any repairs for your gutters. Empire covers the gutters for a one year limited warranty which will be forwarded to you through the mail. Also, we do not unclog gutters which is located in your warrenty, again will be forwarded to you. If you have any questions or concens please feel free to give us a call. Thank you."
A couple of notes:
- When we bought our gutters a little more than a year ago, we were given a lifetime warranty that indeed including cleaning clogs, since these were very expensive NON-CLOG gutters.
- Since when can a company give you one warranty when you purcace a product, then unilaterally decide to change it after you've already paid your money for the product WITH the warranty!
I've got all the documentation, as well as a recording of this phone call. Any suggestions for the next place this compaint??
:
Seven on your side would just eat this one up! They love going after well known businesses. 
