I've had my Dell for about a year. I finally ended up with spyware that was wiping out my system. I bought spyware protection and updated my MacAfee. My system got worse and worse. Finally, I called the Geek Squad in California. I paid the $250 for them to come out and fix all the problems. The agent came the first time in late November. He left after 3 hours and said he had to come back later. A few weeks went by with no contact. We called him and he admitted that "we fell off his radar". He came back out in late December and stayed for a few more hours. He left a handwritten note that he cleaned out all the spyware (which I had already purchesed the spyware software) and said I needed more ROM. Now my computer is even more hosed. My desktop background is stuck in saved mode. I have tried everything to fix it. My MacAfee says my system is unprotected which I had up and running before the geek came out the first time. I have gone to the store and complained with no avail. I then called last week to get the name of the manager and was told he would call me back. HE HAS NOT! My machine is basically in operable. What should I do next!!! I have way too much invested in this machine to buy another one. Pluse I paid $250 for no help from them. I do not think I should have to say forget it and buy another hard drive. HELP!
If you knew anything about computers, you would have never taken the risk to have geek squad come out and fix your PC.
So if you are computer illiterate, the best course of action is to forget what everyone posted in your thread, find a friend that knows how to fix your problems and have them do it.
Most friends will fix anything for a case of beer
Spyware/Adware/Viruses/Rootkits are not easily removed by the basic computer user.
In all honesty--- BAck up your stuff, or have someone do it for you. (pictures, music, documents....) And start with a clean install of everything.
If you bought a Dell, you should have a bunch of CD's that came with the system. You can use those to restore your machine like it just came back from the Factory...
Then learn how to Set up different user profiles for your kids, and lock down the permissions so they cant download and install crap!!!!
A pain in the a$$, but its the fastest and cheapest way to get your PC back online