I have a problem and I'm wondering if anyone else has had the same problem and what to do about it.
Recently, UPS has stopped delivering packages to my house. They leave a sticker that specifies that someone has to physically be there in order for them to leave a package. (In the past, I just had to leave a signature, but I didn't have to be there in person). I called and was told:
#1) It's up the driver's discretion
#2) They won't deliver to my house because about a year ago, I made a claim because a package that UPS had claimed to have delivered never arrived.
#3) In cases such as the above, the driver is held responsible and must pay for the package himself.
Now keep in mind, I've been at the same address for eight years, and in all that time, I've only had one or two packages go missing. I get packages delivered to my home several times a week and there is never a problem. For all I know, the package I made the claim for was left at the wrong address--but now, I'm the one who has to suffer for it.
I can't blame the UPS drivers if they don't want to be held responsible for lost packages. It seems to me that UPS is ultimately placing the burden on the customer.
I also called up some of the mail order places (e.g., amazon.com), to request that they not use UPS any more when shipping to my address, and they say there is NO WAY they can specify in advance how a package will be shipped.
I can't be at home to accept packages during the day as I work for a living. Nor could I ask a friend or a neighbor since they all work, too. I also don't want to have to drive to the UPS Center in Waldorf, which is over an hour from my home.
Has anyone else had similar problems with UPS? What do I do about this?
Recently, UPS has stopped delivering packages to my house. They leave a sticker that specifies that someone has to physically be there in order for them to leave a package. (In the past, I just had to leave a signature, but I didn't have to be there in person). I called and was told:
#1) It's up the driver's discretion
#2) They won't deliver to my house because about a year ago, I made a claim because a package that UPS had claimed to have delivered never arrived.
#3) In cases such as the above, the driver is held responsible and must pay for the package himself.
Now keep in mind, I've been at the same address for eight years, and in all that time, I've only had one or two packages go missing. I get packages delivered to my home several times a week and there is never a problem. For all I know, the package I made the claim for was left at the wrong address--but now, I'm the one who has to suffer for it.
I can't blame the UPS drivers if they don't want to be held responsible for lost packages. It seems to me that UPS is ultimately placing the burden on the customer.
I also called up some of the mail order places (e.g., amazon.com), to request that they not use UPS any more when shipping to my address, and they say there is NO WAY they can specify in advance how a package will be shipped.
I can't be at home to accept packages during the day as I work for a living. Nor could I ask a friend or a neighbor since they all work, too. I also don't want to have to drive to the UPS Center in Waldorf, which is over an hour from my home.
Has anyone else had similar problems with UPS? What do I do about this?
