Sites that allow user reviews such as Yelp and Google Maps have updated their moderation policies because some businesses have been hit with bad reviews for implementing Covid-related measures.
In the blog post, Google said that Maps has “strict content policies to make sure reviews are based on real-world experiences and to keep irrelevant and offensive comments off of Google Business Profiles.”
The company further explained: “As the world evolves, so do our policies and protections. This helps us guard places and businesses from violative and off-topic content when there’s potential for them to be targeted for abuse. For instance, when governments and businesses started requiring proof of COVID-19 vaccine before entering certain places, we put extra protections in place to remove Google reviews that criticize a business for its health and safety policies…”
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In the blog post, Google said that Maps has “strict content policies to make sure reviews are based on real-world experiences and to keep irrelevant and offensive comments off of Google Business Profiles.”
The company further explained: “As the world evolves, so do our policies and protections. This helps us guard places and businesses from violative and off-topic content when there’s potential for them to be targeted for abuse. For instance, when governments and businesses started requiring proof of COVID-19 vaccine before entering certain places, we put extra protections in place to remove Google reviews that criticize a business for its health and safety policies…”
Google and Yelp remove business reviews that criticize vaccine passport rules
Both platforms have published disclosures.