didja try to log in to your suntrust on-line account this morning??? was it locked??? couldn't get in??? wait time on the 1-800 number is 25-35 minutes...
Maybe here, but where there was no SunTrust presence it's been business as usual.This is probably the most ill-conceived merger I've ever seen. Each bank had its own cultures that were polar opposites and I don't care what the BBT people say, it wasn't a "merger of equals" but a takeover and BBT was on the crap end of the stick.
I already stopped doing business at the Dunkirk used-to-be BBT branch due to the attitudes of the imported Sun Trust manager and employees (wouldn't allow me to deposit my son's check into his account because he wasn't present and gave me grief about depositing Mrs. NBP's check into our account without her there) and switched back to the Deale branch, which has several former Dunkirk BBT people now.
The length of phone wait time probably means you aren't the only one having the issue.
And the new name is stupid.
That being said, I'm sure Gilligan can chime in but ST Business Banking really screwed the pooch when it can to dishing out PPP funds. Businesses that applied through BB&T got their funds quickly. I seem to remember that by the time ST replied to our application, the money was all used up.Our mortgage is with ST. I can truthfully say I've never had an issue with the ST branch in California. Or Charlotte Hall for that matter. The California branch does seem to change branch managers often. My wife was a life long BB&T user (not surprising coming from North Carolina.) until she closed her business account a few years back.
Maryland Federal Savings and Loan to Maryland Federal Bank and Trust to BBT.Been a BB&T customer since way back in the days when they took over for whoever they bought out. Ive used the branch in Waldorf at Substation Rd and Old Washington rd. for probably 50yrs. Never a problem with our banking, folks in there were friendly and nice. I always would say, be nice to have a BB&T branch in Charlotte Hall, well guess I have one now with the Sun Trust/BB&T merger. Hope Im happy with them. I noticed last week as I drove past the the branch (BB&T) in Waldorf looks like its closed up. Wasn't a car in the parking lot and this was around noon.
Well I guess thats what has happened to my favorite branch, the only Sun Trust in Waldorf is in a horrible location as far as traffic is concerned. Its on Rt. 5 just before 301 by Checkers. No way you are going to make a left turn out of the parking lot. Well guess the Charlotte Hall branch will be our go to bank, besides we arent in Waldorf that much anyway. Now all 3 of my banks (not rich by any means) are within a stone's throw from my back window. Opened a account at M&T when I retired, because we wanted a quick to go to bank, since we wouldnt be in Waldorf as much. Opened a account couple of years ago at Community (just enough to have a account) because of all the perks that went with having a account.Maryland Federal Savings and Loan to Maryland Federal Bank and Trust to BBT.
They're closing branches if there's a close one for both companies. The SunTrust in Dunkirk closed and operations were moved to the BBT while the BBT in Prince Frederick was moved to the larger SunTrust building.