Railroad
Routinely Derailed
I've held off posting about this until the whole thing was finished, so I could report it all at once.
Last year about this time I bought an HP 4215 All-In-One (Fax/scanner/copier/printer). It installed well and has worked very well ever since. I already had a Canon flat-bed scanner that I used for high-resolution stuff.
This past week, when I upgraded to Windows XP, I found out that XP doesn't support the old Canon drivers. A quick check and I found out Canon doesn't support the scanner anymore. So I went to Staples and bought an HP 4070 flatbed scanner.
When I tried to install it, I had big conficts with the All-In-One (or so I thought). I ended up reinstalling the all-in-one and going to the HP web site to get some tech assist. This was Thursday.
A few hours later, HP tried to call me but it was after business hours and I refused to pick up. On Friday they called, very late in the day, and I told them to call me back on Monday.
Right on time, yesterday morning the phone rang and it was HP. A nice young fellow (who is working the night shift at HP's advanced product support unit, located in New Delhi, India) worked with me for a LONG time, troubleshooting the problem. He worked with me for 2-1/2 hours in the morning, and then another 2 hours in the afternoon.
The "bug" turned out to be that Windows XP hadn't deleted an HP directory out on my hard drive, and it was interfering with the new installation - it was a Windows problem.
This young man didn't give up; he didn't pass the job to anyone else. He consulted engineers and his own experiences until he solved the problem. Jaspreet (that's his name; before it was all over I was calling him "Jazz" for short) ran up one heck of a phone bill for HP, but did a super job of getting things done.
As you've gathered by now, I'm a very satisfied HP customer!
Last year about this time I bought an HP 4215 All-In-One (Fax/scanner/copier/printer). It installed well and has worked very well ever since. I already had a Canon flat-bed scanner that I used for high-resolution stuff.
This past week, when I upgraded to Windows XP, I found out that XP doesn't support the old Canon drivers. A quick check and I found out Canon doesn't support the scanner anymore. So I went to Staples and bought an HP 4070 flatbed scanner.
When I tried to install it, I had big conficts with the All-In-One (or so I thought). I ended up reinstalling the all-in-one and going to the HP web site to get some tech assist. This was Thursday.
A few hours later, HP tried to call me but it was after business hours and I refused to pick up. On Friday they called, very late in the day, and I told them to call me back on Monday.
Right on time, yesterday morning the phone rang and it was HP. A nice young fellow (who is working the night shift at HP's advanced product support unit, located in New Delhi, India) worked with me for a LONG time, troubleshooting the problem. He worked with me for 2-1/2 hours in the morning, and then another 2 hours in the afternoon.
The "bug" turned out to be that Windows XP hadn't deleted an HP directory out on my hard drive, and it was interfering with the new installation - it was a Windows problem.
This young man didn't give up; he didn't pass the job to anyone else. He consulted engineers and his own experiences until he solved the problem. Jaspreet (that's his name; before it was all over I was calling him "Jazz" for short) ran up one heck of a phone bill for HP, but did a super job of getting things done.
As you've gathered by now, I'm a very satisfied HP customer!