Lady Freaking Out at Apple Store

[GURPS]

Video of Lady Freaking Out at Apple Store Goes Viral


If you’ve ever gone to an Apple store, you know they are always pretty helpful.

One woman was apparently none-too-pleased with their customer service though, as seen in this video!

It was all captured by an actress named Porscha Coleman, who naturally shared it on Twitter about a month ago:

Porscha Coleman

This lady is goin OFF in the Apple Store!! Lol U dont have an appointment, lady! #coolit #chillpill #takeso... https://vine.co/v/huHUPLnx1dg​

The 7-second clip (it’s a Vine video) shows the woman screaming, ‘I was told by Applecare that I could walk in the store and get a part!’ while banging on her baby stroller.

Naturally everyone else in the store turns to stare at her while the Apple employee seems to just stand there and listen.

 

[vraiblonde]

Yeah, tech support makes me feel that way, too.

 

[Bay_Kat]

turrets? goodness, she needs some meds.

 

[GURPS]

Yeah, tech support makes me feel that way, too.

user .... my tv [computer display] is not working ...

support: did you turn it on ...

user .... you turn them off at night ...

10 classic clueless-user stories

#1: Icon by any other name
I had one user, the sweetest lady, who was not very computer literate. After she got her new computer, she said, "Where are my programs?" I told her that I had made shortcuts on her desktop to the programs she used. She said, "When I click on the icon, that's not the right program." When I asked her which program she was referring to, she said, "The third icon down." I asked her which program that was. "Oh, I don't know the name of it. I just know on my old computer, it was the third icon down program."

This one took a while.



#6: Must have been the instructions
Back when floppy disks were the only portable medium (good old 5 1/4 and 3.5 inch disks hold not much more than a mere 360K), I was working as a field engineer for a third-party support firm. Remembering two calls always brings a smile to my face.

Caller #2:

Me: Hello, Tech Support.
Caller: Hello yes, I received this update from you for my new PC, but it cannot read any of the floppy disks you sent me.
Me: Hmm. Can you please explain what's happening?
Caller: OK, I opened the box and read the instructions telling me to put in disk 1 and run setup.
Me: Good; next? Caller: So I got the disks out the box and put the first disk into the drive after removing the protective cover. Me: Protective cover? Do you mean the little white sleeve that the disk comes in?
Caller: No the big black cover that the disk comes in. Is it supposed to be that hard to get the disk out?​

At this point I fell off my chair, only just managing to put the caller on hold before breaking out in a laughter fit. When I attended his home, he had not only managed to take out the disk from inside the disk casing, he had actually managed to get it lodged into the drive and then broke the heads of the drive when he tried to get it out.

-- darkside

but how many calls do you get a day 'something is broke'

 

[vraiblonde]

but how many calls do you get a day 'something is broke'

3,492

But the good news is that when someone calls me for support, I speak English. Unless the caller is Hispanic or Asian - then my speaking English is a bad thing.

My favorite:

"Oh, so my password is "case-sensitive" instead of that random letter thing you all sent me when I signed up?"

 

[GURPS]

3,492

But the good news is that when someone calls me for support, I speak English.

you should hire a Hispanic, someone who speaks Ebonics, someone from India, the Middle East, and Eastern Europe ... Czech Republic maybe

and rotate them during the week ... make sure they have thick accents

[this funnest thing I ever witnessed, was a Hispanic with a thick accent in a Korean Owned Store {DC corner store in the 1990's} (also a heavy accent) - the Hispanic was trying to buy something ... neither could understand the other ... I had to act as interpreter]

 

[czygvtwkr]

you should hire a Hispanic, someone who speaks Ebonics, someone from India, the Middle East, and Eastern Europe ... Czech Republic maybe

and rotate them during the week ... make sure they have thick accents

[this funnest thing I ever witnessed, was a Hispanic with a thick accent in a Korean Owned Store {DC corner store in the 1990's} (also a heavy accent) - the Hispanic was trying to buy something ... neither could understand the other ... I had to act as interpreter]

Guess they didnt know about talking loud and slow making any language understandable.

 

[Hank]

Crazy ass cracka!